Emergency Repair
Emergency Repair | Air Conditioning | Heating and Air Conditioning | Sevierville
When a sudden breakdown leaves your Sevierville home sweltering, HEP’s emergency repair team arrives fast, armed with fully-stocked trucks and decades of local know-how. Our certified technicians diagnose issues on the spot, explain your options clearly, and get your system humming again—often in a single visit—so you can get back to enjoying the Smoky Mountain breeze instead of battling indoor heat.
We’re on call 24/7 because comfort can’t wait. From compressor failures to mysterious leaks, no air conditioning crisis is too big or too small; we service every make and model, back our work with rock-solid guarantees, and never tack on surprise after-hours fees. One quick call to HEP, and cool relief is already on the way.
FAQs
What situations are considered an emergency air-conditioning repair and when should I call?
Anything that threatens your family’s safety, health, or major property damage qualifies as an emergency. In Sevierville’s hot, humid summers, a complete system failure when indoor temperatures climb above 85 °F, electrical burning smells coming from the unit, loud grinding or banging noises, frozen coils causing water leaks, or a tripped breaker that immediately resets are all red-flag issues. Call us as soon as you notice these signs—our dispatcher will triage the problem and send a technician immediately.
How fast can your technicians get to my home or business in Sevierville?
Because our service hub is located right in Sevierville and we keep fully stocked service vans on standby, our average arrival time inside city limits is 60–90 minutes after your call—often sooner during daylight hours. For outlying areas in Sevier County, travel time typically ranges from 90 minutes to two hours. We also use GPS-based scheduling to route the closest available technician to your address for the quickest response.
Are emergency services really available 24/7, even on holidays and weekends?
Yes. Heating and cooling emergencies don’t keep office hours, so neither do we. Our live call center answers around the clock, including nights, weekends, and every major holiday. A certified, background-checked technician is always on rotational standby with access to inventory and diagnostic tools. You will never get an answering machine or have to wait until “the next business day.”
Can you repair my brand or type of air-conditioning system?
Our EPA-certified technicians are trained to service virtually every residential and light-commercial system found in Sevierville: conventional split systems, heat pumps, ductless mini-splits, packaged rooftop units, and even older R-22 units still in operation. We carry OEM and high-quality universal replacement parts for leading brands such as Trane, Carrier, Lennox, Rheem, Ruud, Goodman, Daikin, Mitsubishi, and York. If your unit is under manufacturer warranty, we’ll handle the paperwork so you remain covered.
How much will an emergency AC repair cost, and do you provide upfront pricing?
Our after-hours diagnostic fee is a flat rate that covers travel, system inspection, and a written estimate. Once the problem is identified, you’ll receive a menu of repair options—good, better, and best—along with exact prices before any work begins. There are no overtime surcharges, hidden trip fees, or surprises on the final invoice. We accept major credit cards, offer same-as-cash financing on approved credit, and honor all advertised coupons during emergency calls.
What should I do while waiting for the technician to arrive?
1) Turn the thermostat off to prevent further damage. 2) Check your air filter and replace it if it’s clogged—restricted airflow can cause freezing or short cycling. 3) Make sure supply and return vents are unobstructed. 4) If you see water pooling, place towels or a pan under the leak and shut off the unit at the breaker. 5) For safety, do not open the cabinet or attempt electrical repairs yourself. 6) Keep blinds closed and use ceiling fans to maintain comfort until we arrive. These simple steps can reduce stress on the system and improve indoor comfort in the meantime.