Industry-leading Warranties
Industry-leading Warranties | HVAC Unit Replacement | Heating and Air Conditioning | Sevierville
When the Smoky Mountain heat bears down or a frosty winter wind sweeps through Sevierville, HEP keeps comfort constant with fast, professional HVAC unit replacement backed by the area’s most robust warranties. Our certified technicians pair precision workmanship with brand-name equipment, then wrap every install in iron-clad coverage that protects both your investment and your peace of mind. From transparent, up-front pricing to courteous clean-up, we’re dedicated to delivering a refreshingly hassle-free experience.
Customers choose HEP because we stand behind every system long after the last screw is tightened. Should anything go wrong, our industry-leading parts and labor guarantees spring into action—no fine print, no surprises. Discover why neighbors across Sevierville trust us to restore perfect indoor comfort today and safeguard it for years to come.
FAQs
What types of warranties are available with a new HVAC unit replacement in Sevierville?
Every system we install comes with three layers of protection: (1) a manufacturer-backed parts warranty, typically 10–12 years on major components; (2) our in-house labor warranty, which covers service workmanship for up to 10 years; and (3) optional extended coverage plans that bundle annual maintenance with additional parts and labor protection for up to 15 years. This tiered approach lets you choose the level of security that best fits your budget and peace-of-mind needs.
How long do the warranties last, and what exactly do they cover?
Standard factory parts warranties run 10 years when the equipment is registered within 60 days of installation. They cover the compressor, coils, blower motor, and electronic boards—essentially anything that came inside the unit from the factory. Our core labor warranty is 2 years, but you can upgrade to 5- or 10-year labor coverage that pays 100 % of technician time, travel, and diagnostic fees. Extended plans can also reimburse refrigerant, thermostat replacement, and permit fees—items traditional manufacturer warranties exclude.
Does the warranty cover labor costs if my unit needs a repair?
Manufacturer warranties only cover parts, so labor is normally billed separately. However, because we’re a Factory Authorized Dealer, we include a complimentary 2-year labor warranty on every full system replacement in Sevierville. You may extend that to 5 or 10 years at a nominal upfront cost, which can save hundreds of dollars on future service calls—especially valuable given rising labor rates and the seasonal workload spikes common in the Smoky Mountain area.
What do I have to do to keep my HVAC warranty valid?
Most warranty claims are denied for two reasons: failure to register the product and lack of regular maintenance. We register your equipment for you at installation, so step one is done. To satisfy step two, simply allow us—or any licensed HVAC contractor—to perform professional maintenance once every heating and cooling season. Keep service invoices as proof, replace filters monthly, and avoid do-it-yourself refrigerant handling. Skipping annual tune-ups, using off-spec parts, or altering the system without authorization can void both parts and labor coverage.
Can the HVAC warranty be transferred if I sell my home?
Yes. Carrier, Trane, Lennox, and most leading brands allow a one-time transfer of the remaining parts warranty to the new homeowner for a small administrative fee—usually $59–$99—if completed within 90 days of closing. Our labor warranty is fully transferable at no cost. Providing the buyer with your maintenance records not only preserves coverage but also increases home value by demonstrating that the system has been professionally cared for.
Why are robust warranties especially important in Sevierville’s climate?
Sevierville experiences hot, humid summers and chilly winters, which means HVAC equipment runs nearly year-round. Extended runtime accelerates wear on compressors, motors, and electronic controls. Add in the region’s pollen and occasional wildfire smoke, and components such as coils and filters face extra stress. A comprehensive parts-and-labor warranty cushions you against unexpected repair bills caused by these demanding operating conditions and ensures you stay comfortable every season without financial surprises.