Certified Technicians

Certified Technicians | Heating and Air Conditioning | Sevierville

Nothing feels better than opening your door to a home that’s the perfect temperature, and HEP’s certified technicians are here in Sevierville to make sure that comfort never slips away. From precision tune-ups that squeeze every ounce of efficiency out of your system to fast, no-surprise repairs, our experts combine rigorous training with genuine East Tennessee hospitality. We arrive on time, explain our findings in plain English, and back our work with rock-solid guarantees—because when your family’s comfort is on the line, good enough just isn’t good enough.

Whether you’re installing the latest energy-smart heat pump, battling an unexpected breakdown, or planning ahead with a preventative maintenance plan, our team has the tools and know-how to keep your heating and air conditioning running flawlessly through every season in the Smokies. Call, click, or stop by today and discover why Sevierville homeowners have trusted HEP for decades.

FAQs

What heating and air-conditioning services do your certified technicians provide in Sevierville?

Our team handles the full spectrum of residential and light-commercial HVAC needs, including new system design and installation, replacement of outdated equipment, precision diagnostics and repair on all major brands, seasonal tune-ups, ductwork inspection and sealing, thermostat upgrades, and indoor air-quality solutions such as air purifiers and humidifiers. Because our technicians are fully certified, every service meets applicable Tennessee codes and manufacturer specifications, protecting your comfort and your warranty.

Are your technicians licensed, insured, and NATE-certified?

Yes. Each field professional holds a Tennessee Mechanical Contractor’s license, carries full liability and workers’-compensation insurance, and has earned North American Technician Excellence (NATE) certification—the HVAC industry’s gold standard. Ongoing factory training keeps our staff current on emerging technologies, refrigerant regulations, and high-efficiency equipment so you receive service that is both safe and state-of-the-art.

How fast can you respond to an emergency heating or AC breakdown in Sevierville?

We maintain 24/7 on-call staffing and GPS-equipped service vehicles positioned throughout Sevier County. In most cases, a certified technician arrives at your door within two hours of your call—often sooner during normal business hours. The trucks carry a comprehensive inventory of parts, enabling us to complete 90% of emergency repairs on the first visit so you don’t have to wait overnight for comfort to be restored.

Do you offer preventive maintenance plans, and what do they include?

Absolutely. Our Comfort Shield Maintenance Plan provides two precision tune-ups per year—one for heating, one for cooling—along with coil cleaning, refrigerant level checks, electrical testing, safety inspections, airflow measurements, filter replacement, and thermostat calibration. Members also enjoy priority scheduling, a 15% discount on repairs, no overtime fees, and documented service records that satisfy manufacturer warranty requirements.

Can your team improve the indoor air quality in my Sevierville home?

Yes. After performing a complimentary air-quality assessment, we can recommend and install whole-house air purifiers, MERV-rated filtration upgrades, UV germicidal lights, humidity control systems, and energy-recovery ventilators. Certified technicians ensure each product is correctly sized and integrated with your existing HVAC equipment, providing relief from allergens, odors, and excess moisture while maintaining optimal system efficiency.

What financing or rebate options are available for new HVAC installations?

Through partnerships with reputable lenders, we offer low-interest and 0% APR promotional financing (subject to credit approval) to spread the cost of a new heating or cooling system over flexible terms. We also process TVA EnergyRight and manufacturer rebates—often totaling hundreds of dollars—for qualifying high-efficiency heat pumps, air conditioners, and furnaces. Your comfort consultant will outline all current incentives during your free in-home estimate so you can make an informed, budget-friendly decision.