Same-day Repairs

Same-day Repairs | Heating and Air Conditioning | Sevierville

When your furnace quits on a frosty Smoky Mountain morning or your AC sputters during a sticky Tennessee afternoon, you don’t have time to wait. HEP’s same-day repairs in Sevierville bring licensed technicians to your door with fully stocked trucks, ready to tackle any make or model of heating and air conditioning equipment. From strange noises and weak airflow to sudden system shutdowns, we diagnose and fix the problem before the day is done—so your home feels just right again.

Locally owned and trusted since 1981, HEP backs every repair with transparent pricing, friendly service, and a satisfaction guarantee that keeps neighbors calling us first. Schedule before noon and we’ll arrive that very day, restoring dependable heating and air conditioning comfort while you get back to enjoying life in the foothills—no extra blankets or box fans required.

FAQs

How fast can you really get to my home in Sevierville for a same-day HVAC repair?

Because our dispatch center and parts warehouse are both located in Sevierville, we can usually have a certified technician at your door within 2–4 hours of your call. During peak summer and winter periods the window may stretch to 6 hours, but if we miss the same-day deadline you will not be charged the service-call fee.

Are your technicians qualified to work on every brand of heating and air-conditioning equipment?

Yes. All of our technicians hold current Tennessee HVAC Contractor or Journeyman licenses, carry full liability and workers’-comp insurance, and complete a minimum of 40 hours of factory training each year. That training covers major brands such as Trane, Carrier, Lennox, Goodman, Rheem, York, and Mitsubishi, as well as most less-common makes. We also have the diagnostic tools and OEM or approved replacement parts stocked on our trucks for those brands.

Do you charge extra for evening, weekend, or holiday same-day service?

Our standard diagnostic fee applies from 7 a.m. to 7 p.m., Monday through Saturday. After 7 p.m., on Sundays, and on major holidays a modest after-hours surcharge is added to cover overtime wages. You will always be told the exact cost before we dispatch a technician, and there is never an increase in the price of parts or labor once the quote is approved.

What can I do while I wait for the technician to arrive?

First, turn the system off at the thermostat or breaker to prevent further damage. If the problem is with your furnace, keep space heaters at least three feet from anything combustible. For AC issues, close blinds and drapes to retain cool air. Have the following ready: the make/model of your unit, any error codes blinking on the control board, and a description of noises or smells you noticed. This information speeds up the diagnosis once we arrive.

Is a same-day repair just a quick patch, or does it come with a warranty?

We perform permanent repairs using factory-authorized or high-quality aftermarket parts, never temporary "band-aids." All replacement parts come with a manufacturer warranty that ranges from 1–10 years depending on the component, and our labor is guaranteed for a full year. If the same part fails during the warranty period, we will replace it at no charge, including labor.

How do I book a same-day heating or air-conditioning repair, and what information will you need?

Call us at (865) 555-HVAC or use the "Book Now" button on this page before 3 p.m. for guaranteed same-day service. We will ask for your address, a callback number, the type of system you have (gas furnace, heat pump, central AC, etc.), and a brief description of the issue. If you have a maintenance plan with us, mention it so you receive priority scheduling and waived diagnostic fees.