Emergency Response

Emergency Response | Air Conditioning | Heating and Air Conditioning | Sewanee

When Sewanee’s muggy summer afternoons or sudden cold snaps hit, you don’t have time to wonder who to call—you need experts who can restore comfort right away. HEP’s emergency response team specializes in swift, reliable air conditioning repairs and comprehensive HVAC solutions, arriving fully equipped to diagnose and resolve issues on the first visit. From strange noises and weak airflow to complete system failures, our certified technicians understand the unique demands of mountain weather and treat every home as if it were their own.

Available 24/7, we combine small-town courtesy with big-city resources, offering transparent pricing, clear communication, and workmanship backed by a satisfaction guarantee. Whether you live in a historic cottage near the University of the South or a modern retreat along the bluff, trust HEP to keep your family safe, cozy, and cool—because comfort shouldn’t wait for regular business hours.

FAQs

What qualifies as an air-conditioning emergency in Sewanee?

Any situation that threatens your comfort, safety, or property—such as complete loss of cooling during a heat wave, smoking or sparking equipment, refrigerant leaks, frozen coils that repeatedly ice over, or electrical odors—falls under emergency service. If the issue can’t wait until regular business hours without risking damage or health concerns, call our 24/7 emergency line.

How fast can you get to my home or business in Sewanee?

Because we have on-call technicians stationed in Franklin County, our typical response time within Sewanee is 60–90 minutes, even on nights, weekends, and holidays. Severe weather or road closures may extend arrival slightly, but you’ll receive real-time updates and a technician ETA via text or phone.

Are emergency AC repairs more expensive than regular appointments?

Emergency service includes an after-hours dispatch fee to cover overtime labor and rapid parts sourcing. We keep that fee flat and transparent, quote all repair costs up front, and waive it entirely if the fix is covered under an existing maintenance agreement or warranty. We also offer short-term financing for unexpected repairs.

What should I do while waiting for the technician?

1) Turn the thermostat to OFF to prevent further damage. 2) Check and replace the air filter if it’s clogged. 3) Make sure the outdoor condenser is clear of debris and that breakers are in the ON position. 4) If there is water leaking, place towels or a pan under the unit and shut off power at the disconnect switch. 5) Keep pets and children away from the equipment for safety.

Can you repair all brands of air conditioners on an emergency call?

Yes. Our EPA-certified technicians carry a broad inventory of universal parts and specialized diagnostic tools for Carrier, Trane, Lennox, Rheem, Goodman, York, American Standard, Mitsubishi mini-splits, and more. If an uncommon part must be ordered, we will stabilize the system, provide temporary cooling solutions, and prioritize next-day delivery whenever possible.

When is replacement better than emergency repair?

If your unit is 12–15 years old, uses R-22 refrigerant, has a failed compressor, or requires repairs that exceed 40% of the cost of a new high-efficiency system, replacement is often the smarter choice. We’ll present side-by-side repair vs. replace estimates on the spot so you can make an informed decision, and we’ll credit the emergency diagnostic fee toward the installation of a new system if you choose replacement within 30 days.