Transparent Pricing

Transparent Pricing | Air Conditioning | Heating and Air Conditioning | Sewanee

When Sewanee’s mountain breezes give way to muggy summer afternoons, you need air conditioning that you can trust—without guessing what it will cost. HEP’s transparent pricing heating and air conditioning team spells out every fee before the work begins, so the only surprise you’ll feel is the rush of cool, even airflow in every room. From energy-smart system installs to fast repairs that revive flagging units, our certified technicians arrive on time, explain their findings in plain English, and back their workmanship with iron-clad guarantees.

Because we live and work right here in Franklin County, we know how quickly a humid spell can sour a sunset or disturb a good night’s sleep. That’s why HEP keeps fully stocked service trucks on standby, ready to restore comfort the same day you call. Whether you’re upgrading an aging system or chasing down a mysterious rattle, you’ll see each part and labor charge upfront, empowering you to choose the option that fits your budget. Stay cool and confident—schedule with HEP today and feel the difference transparency makes.

FAQs

How is your transparent pricing model different from what other HVAC companies in Sewanee offer?

With our transparent pricing, every common air-conditioning task—diagnostics, repairs, replacements, maintenance, and new installations—has a published flat rate that you can see before you authorize any work. We do not use open-ended hourly labor charges or add hidden material mark-ups after the fact. You’ll receive a digital or printed estimate that itemizes parts, labor, taxes, and any applicable rebates so you know the exact total you will pay. If the job takes longer than expected, the price you approved does not change.

What factors most often influence the final cost of an air-conditioning repair?

The price is primarily determined by three things: (1) the specific component that failed (for example, a capacitor costs far less than a compressor), (2) the efficiency and refrigerant type of your existing system (R-22 systems can be more expensive to service), and (3) whether the repair requires after-hours or holiday service. Because we use flat-rate pricing, you’ll see a single bundled figure that already accounts for parts, labor, warranty, and sales tax, so you never have to calculate additional fees on your own.

Do you provide free in-home estimates for new air-conditioning installations?

Yes. A comfort consultant will visit your home at no charge to evaluate the square footage, insulation levels, window orientation, and ductwork. We will then give you a written proposal that lists at least three equipment options—good, better, and best—along with their exact installed prices, estimated annual operating costs, available rebates, and financing terms. The quote is valid for 30 days and there is no obligation to purchase.

How quickly can you schedule AC service in Sewanee, and is there an extra fee for emergencies?

During the cooling season we reserve same-day and next-day slots for Sewanee residents. If you call before noon, we can usually get a technician to your door that day. Emergency service outside our normal 8 a.m.–6 p.m. window carries a modest flat surcharge that is disclosed on our website and in the dispatch email you receive. The surcharge covers technician overtime but does not increase the listed repair prices.

What warranties or guarantees come with your air-conditioning services?

All repairs include a one-year parts and labor warranty. If a part we replaced fails again within that period, we fix it at no cost to you. New installations come with a 10-year manufacturer parts warranty and our own two-year labor warranty, plus a one-year 100 % Satisfaction Guarantee—if you’re unhappy for any reason, we will either correct the issue or remove the system and refund your money. You will receive warranty documents and registration confirmation in writing.

How does routine maintenance lower my cooling costs and extend the life of my AC system?

A well-maintained air conditioner runs more efficiently, which can reduce your summer utility bills by 10–20 %. Our Precision Tune-Up includes condenser coil cleaning, refrigerant level check, tightening of electrical connections, airflow balancing, and thermostat calibration. These steps reduce the strain on critical components like the compressor and fan motors, extending equipment life and minimizing the likelihood of costly breakdowns. Customers who enroll in our maintenance plan also receive priority scheduling and a 15 % discount on any future repairs.