24/7 Emergency Service
24/7 Emergency Service | Heating and Air Conditioning | Seymour
When the chill bites in the middle of the night or a sweltering afternoon melts your plans, HEP is standing by to restore comfort to your Seymour home—no waiting for “business hours.” Our licensed technicians answer the phone 24/7, roll out in fully stocked vehicles, and troubleshoot on the spot, getting furnaces humming and A/C units purring before discomfort has a chance to settle in. Transparent, up-front pricing means you’ll never be surprised by the bill, even if the call comes at 2 a.m.
HEP blends small-town courtesy with big-league expertise, backed by industry-leading warranties and a satisfaction guarantee. From precision diagnostics to spotless clean-ups, every step is designed to make your life easier and your space safer. So keep our number handy and breathe easy—your home’s heating and air conditioning will always have a rapid-response team on call.
FAQs
What types of heating and air conditioning issues count as an emergency?
Any situation that threatens your family’s safety, comfort, or the integrity of your home in Seymour is considered an emergency. Examples include complete loss of heating or cooling during extreme temperatures, gas or refrigerant leaks, burning smells or smoke from the furnace or air handler, frozen or burst HVAC coils, flooding from a clogged condensate drain, and electrical failures that trip breakers repeatedly. If you are unsure, call us—our dispatcher can help you decide whether immediate service is required.
How fast can your 24/7 team reach my home in Seymour?
Because we maintain fully stocked service vehicles and an on-call rotation of certified technicians, our average response time within Seymour city limits is 60 minutes or less. Rural addresses outside of town are typically reached within 90 minutes, weather and road conditions permitting. When you call, our dispatcher will give you an ETA and send real-time text updates so you know exactly when help will arrive.
Do you service all brands and models of HVAC equipment?
Yes. Our technicians are factory-trained and EPA-certified to diagnose and repair furnaces, heat pumps, ductless mini-splits, central air conditioners, boilers, and rooftop units from every major manufacturer—including Trane, Carrier, Lennox, Rheem, Goodman, York, and Mitsubishi. We carry a broad inventory of universal replacement parts on our trucks, and we have 24-hour access to local supplier warehouses for brand-specific components if needed.
Will I be charged extra for after-hours emergency service?
There is a modest emergency dispatch fee that covers the cost of keeping skilled technicians, support staff, and parts inventory available around the clock. Before we send a technician, we will explain the fee and provide a transparent pricing sheet. Once on site, the technician will diagnose the problem and present repair options and exact costs for your approval—no surprise add-ons or overtime multipliers. Financing and payment plans are available for major repairs or system replacements.
Is there anything I should do while waiting for the technician to arrive?
For heating issues, turn off the furnace at the switch or breaker if you smell gas or notice burning odors, and open windows for ventilation. For cooling emergencies, shut down the AC if it is icing up or leaking water. If you suspect a refrigerant or gas leak, evacuate the area and call 911 from a safe location. Have your system’s make, model, and any warranty documents handy, and clear a path to the indoor and outdoor units so our technician can begin work immediately upon arrival.
How can I prevent future HVAC emergencies?
Regular maintenance is the single best defense against unexpected breakdowns. We recommend a professional tune-up twice a year—once in spring for cooling equipment and once in fall for heating systems. During these visits we check electrical connections, test safety controls, clean coils and burners, and change filters. Enrolling in our Comfort Club in Seymour also gives you priority scheduling, discounts on repairs, and no after-hours fees if an emergency does arise. In addition, change or clean air filters every 1–3 months, keep outdoor condenser units free of debris, and call us at the first sign of unusual noise, odors, or performance drops.