24/7 Emergency Response
24/7 Emergency Response | Air Conditioning | Heating and Air Conditioning | Shelbyville
When Shelbyville is sweltering and the thermostat keeps climbing, HEP’s round-the-clock team races out with fully stocked trucks, veteran techs, and a smile that says, “Relax, we’ve got this.” One quick call and a live dispatcher sets your 24/7 emergency response in motion—no overtime surprises, just transparent pricing, honest advice, and the know-how to cool your home before the ice in your lemonade melts.
From midnight compressor failures to weekend refrigerant leaks, we diagnose and repair on the spot, backing every fix with iron-clad guarantees and decades of local trust. Whether your system needs a simple tune-up, a fast part replacement, or a brand-new air conditioning install, HEP turns chaos into comfort so you can get back to sleeping soundly in Shelbyville.
FAQs
What situations qualify as an air-conditioning emergency that warrants a 24/7 service call in Shelbyville?
Any issue that threatens your family’s safety, comfort, or property should be treated as an emergency. Examples include complete AC failure during Shelbyville’s hot, humid summers; electrical burning smells or sparking around the unit; refrigerant leaks (noticeable hissing or pooling liquid); frozen evaporator coils that cause water overflow; or loud grinding or banging noises that signal imminent compressor or fan failure. If you are unsure, call us—our dispatcher can quickly assess whether immediate service is recommended.
How quickly can your technicians reach my home or business in Shelbyville after I request emergency service?
Because we maintain on-call teams and strategically stock service vehicles across the Shelbyville area, our average arrival time is 60–90 minutes within city limits and nearby suburbs. When you call, our dispatcher confirms your address, identifies the closest available technician, and provides a real-time estimated time of arrival. We also send text or email updates so you know exactly when help is on the way.
Do you charge extra fees for late-night, weekend, or holiday emergency AC repairs?
We do have a modest after-hours diagnostic fee to cover the costs of keeping certified technicians on standby 24/7. However, our labor rates and parts pricing remain the same as daytime service. Before dispatching a technician, we clearly explain all applicable charges, so you never face surprise costs. We also offer financing options for larger repairs or replacement units to ease budget concerns.
Are your emergency technicians qualified to work on all major air-conditioning brands and system types?
Yes. Every emergency-response technician holds EPA Section 608 certification for safe refrigerant handling and is factory-trained on leading brands such as Carrier, Trane, Lennox, Rheem, Goodman, and Daikin. We service central split systems, heat pumps, ductless mini-splits, rooftop units, and light commercial packaged systems. Our trucks carry a broad inventory of common OEM and universal parts to complete most repairs on the first visit.
What can I do to minimize damage while waiting for the technician to arrive?
If the AC has stopped cooling, turn the thermostat to “Off” to prevent the compressor from cycling. For water leaks or frozen coils, place towels or a shallow pan under the unit and shut off the system at the thermostat and breaker. Avoid opening the cabinet or handling refrigerant lines yourself. Ensure pets are secured and clear a path to the indoor air handler and outdoor condenser so the technician can work quickly upon arrival.
How can regular maintenance reduce the likelihood of future emergency AC calls?
Seasonal maintenance addresses 80–90 percent of issues that lead to emergency breakdowns. Our preventive tune-ups include cleaning condenser and evaporator coils, checking refrigerant charge, tightening electrical connections, lubricating motors, and testing safety controls. Customers enrolled in our Comfort Club plan receive two visits per year, priority emergency scheduling, and a 15 percent repair discount—helping you save money while avoiding untimely system failures during Shelbyville’s peak heat.