Certified Technicians
Certified Technicians | Air Conditioning | Heating and Air Conditioning | Shelbyville
When Shelbyville heats up, HEP’s certified technicians keep homes refreshingly cool with responsive, precision-driven air conditioning expertise. From diagnosing quirky noises to installing state-of-the-art, high-efficiency systems, our local pros arrive on time, respect your space, and back every job with straight-forward pricing and a satisfaction guarantee. We’re neighbors first, technicians second—so we treat your comfort like our own.
Count on us for seasonal tune-ups that slash energy bills, emergency repairs that restore calm at midnight, and honest advice that extends the life of your equipment. Whether you need rapid relief from a sudden breakdown or a custom plan for healthier indoor air, HEP delivers craftsmanship you can feel and service you can trust—all summer long.
FAQs
How quickly can your certified technicians reach my home in Shelbyville for an air-conditioning repair?
Because our entire service team is based in Shelbyville, most calls inside the city limits are answered the same day—often within 2–4 hours. For surrounding communities in Bedford County we aim for a same-day visit if the request is made before noon, or next-morning service if the call comes in later. Our fully stocked service vans let us complete 90% of repairs during the first visit so you’re not left waiting in the heat.
Are your technicians actually certified, and what does that mean for my air-conditioning system?
Every field technician holds current EPA Section 608 certification for refrigerant handling and at least one manufacturer or NATE (North American Technician Excellence) credential. Certification proves they’ve passed written and practical exams covering safety, electrical diagnostics, refrigeration cycle theory, and proper installation practices. For you, that translates to accurate troubleshooting, code-compliant repairs, and a system that maintains its factory efficiency and warranty coverage.
What brands or types of air conditioners can you service or install?
Our team services virtually every major residential and light-commercial brand, including Trane, Lennox, Carrier, Goodman, Rheem, York, Mitsubishi Electric, and Daikin mini-splits. We handle central split systems, heat pumps, packaged roof units, and ductless systems. As a Trane Comfort Specialist and Mitsubishi Diamond Contractor we receive factory training and can process warranty parts directly, but we carry universal parts for other brands as well.
How can I tell whether I should repair or replace my existing AC unit?
We use a simple rule of thumb known as the “$5,000 rule”: multiply the unit’s age by the estimated repair cost—if the result exceeds $5,000, replacement is usually more economical. Other replacement indicators include R-22 refrigerant use, compressor failure, major coil leaks, or SEER ratings under 13 that drive up power bills. During our diagnostic visit we provide a side-by-side cost and efficiency comparison so you can make an informed decision without pressure.
Do you offer emergency or after-hours service, and what does it cost?
Yes. Our on-call technician is available 24/7, 365 days a year—including holidays. After-hours diagnostics carry a modest emergency dispatch fee, but labor and parts pricing remain the same as daytime rates. Customers enrolled in our ComfortGuard maintenance plan have the dispatch fee waived and receive priority scheduling during extreme-weather events.
What can I do to keep my AC running efficiently and lower my summer energy bills in Shelbyville?
1) Replace or clean your air filter every 30–60 days during heavy use. 2) Keep supply and return vents unblocked by furniture or rugs. 3) Hose off outdoor condenser coils each spring to remove grass clippings and pollen. 4) Enroll in our bi-annual precision tune-up, which includes refrigerant level optimization, coil cleaning, and airflow balancing. 5) Install a programmable or smart thermostat and set it to 78 °F when you’re home and 85 °F when you’re away. Taken together, these steps can cut cooling costs by 15–25%.