Industry-leading Warranties
Industry-leading Warranties | HVAC Unit Replacement | Heating and Air Conditioning | Shelbyville
When it’s time for an HVAC unit replacement in your Shelbyville home, HEP backs every install with the strongest warranties in the industry. From premium parts coverage to generous labor protection, we ensure your new system delivers year-round comfort without surprise costs. Our NATE-certified technicians size your equipment precisely, remove the old unit cleanly, and register all warranties on your behalf—so you can focus on enjoying perfectly balanced temperatures, not paperwork.
Because we’re a Tennessee-grown, family-owned company, we treat every replacement like it’s for our own house: transparent pricing, upfront timelines, and options that fit your budget. Whether you choose a high-efficiency heat pump or a quiet, dual-fuel system, you’ll have the peace of mind that only HEP’s industry-leading guarantees can provide—plus priority service if you ever need us. Discover why Shelbyville homeowners turn to HEP for unbeatable comfort and protection, season after season.
FAQs
What types of warranties do you offer on new HVAC unit replacements in Shelbyville?
We provide two levels of protection: a 10-year Parts Limited Warranty on all factory-covered components and a 2-year Labor Warranty covering the full cost of workmanship, diagnostics, and repairs done by our certified technicians. Extended labor coverage up to 10 years is also available for purchase at the time of installation.
Is registration required to receive the full 10-year Parts Limited Warranty?
Yes. Manufacturers require homeowners to register a newly installed HVAC system within 60 days of installation. Registration is quick—either online or by mail—and locks in the full 10-year parts coverage. If registration is not completed, parts coverage is reduced to 5 years under most manufacturer policies.
What items are not covered under the standard warranties?
Typical exclusions include air filters, UV bulbs, refrigerant after the first year, damage caused by improper maintenance, power surges, acts of nature, and any modifications performed by non-authorized personnel. Ductwork, zoning controls, and smart thermostats may require separate warranty agreements.
How does the labor warranty work if I need a repair?
If your system stops working during the labor-warranty period, call our 24/7 service line. We’ll dispatch a licensed technician to diagnose and fix the issue at no charge for parts, labor, or trip fees, provided the failure is covered under warranty terms and routine maintenance has been kept up to date.
Can I transfer the warranty to a new homeowner if I sell my house in Shelbyville?
Absolutely. Both parts and labor warranties are transferable one time within the warranty period for a small $99 processing fee. The new homeowner simply completes our transfer form within 90 days of closing to keep the remaining coverage intact.
What routine maintenance is required to keep my warranty valid?
Manufacturers and our labor-warranty policy mandate at least one professional maintenance visit per cooling season and one per heating season. The tune-ups must be documented by a licensed HVAC contractor. Skipping maintenance can void both parts and labor coverage, so we offer convenient biannual maintenance plans starting at $15 per month.