Emergency Repairs
Emergency Repairs | Air Conditioning | Heating and Air Conditioning | Signal Mountain
When your Signal Mountain home feels more like a sauna than a sanctuary, one call to HEP brings instant relief. Our certified technicians roll in with fully stocked trucks, pinpoint the problem in minutes, and restore cool comfort before the ice in your sweet tea has time to melt. From refrigerant leaks to thermostat glitches, we handle emergencies around the clock with transparent pricing and neighborly courtesy.
Residents choose HEP because we blend small-town friendliness with big-city expertise. We protect your space with shoe covers, sweep up every screw, and back our work with rock-solid guarantees. With us, air conditioning isn’t just repaired—it’s elevated to peak efficiency so you can savor every breezy moment atop Signal Mountain.
FAQs
What qualifies as an emergency air-conditioning repair in Signal Mountain?
An AC situation is considered an emergency when it poses a safety risk or threatens major property damage. Examples include complete loss of cooling during extreme summer heat, electrical burning smells, sparking or smoking equipment, refrigerant or condensate leaks that can damage ceilings or floors, and systems that cycle on and off rapidly (short-cycling) which can ruin the compressor. If you feel uncomfortable or unsafe—or if vulnerable family members such as infants or seniors are at risk—treat it as an emergency and call us immediately.
How fast can your technicians arrive at my home?
Because we’re based right here near Signal Mountain, our on-call technicians can typically be at any address on the mountain or in the valley within 60–90 minutes of your call. During severe weather or peak demand we guarantee arrival within four hours. Our fleet is GPS-dispatched, and each truck is fully stocked so we can complete most repairs on the first visit without waiting for parts.
Are emergency repair services really available 24/7, even on holidays?
Yes. Our dispatch center is staffed around the clock, 365 days a year. Whether it’s 2 a.m. on a Saturday or noon on the Fourth of July, you’ll reach a live local representative who can send a certified technician to your door. There is no answering service shuffle—your call goes straight to our in-house team and the on-call technician’s mobile device.
What types and brands of air-conditioning systems can you service in an emergency?
Our NATE-certified technicians are trained to diagnose and repair virtually every residential and light-commercial cooling system, including traditional split systems, heat pumps, ductless mini-splits, and packaged rooftop units. We carry universal replacement parts and have direct access to OEM components for leading brands such as Carrier, Trane, Lennox, Rheem, Goodman, Mitsubishi, Daikin, and Bryant. If your system is still under manufacturer warranty, we process the claim on the spot so you don’t pay twice.
How much does an emergency AC repair cost, and are there after-hours fees?
We charge a flat-rate diagnostic fee that covers the trip to your home and a complete system evaluation. Once the problem is identified, you get an upfront, written estimate before any work starts—no hidden charges. While the total cost depends on the parts and labor required, most emergency repairs in the Signal Mountain area fall between $180 and $650. We do not add overtime or "night and weekend" surcharges, and we offer interest-free financing for larger repairs or system replacements.
What should I do while waiting for the technician to arrive?
1. Turn the thermostat to OFF to prevent further damage, especially if the unit is short-cycling or making loud noises. 2. Check and replace your air filter if it’s clogged—this can sometimes restore limited cooling and protects the unit while it’s idle. 3. Make sure all supply and return vents are open and unobstructed to reduce system strain. 4. If you see water around the indoor unit, place towels or a pan underneath and shut off the breaker to avoid electrical hazards. 5. Keep doors and windows closed to retain cooler indoor air, and use ceiling or box fans for personal comfort. 6. Gather any warranty paperwork and recent maintenance records so the technician can speed up the diagnosis. These simple steps can minimize damage and help us get your system back online faster once we arrive.