Maintenance Plans
Maintenance Plans | Air Conditioning | Heating and Air Conditioning | Signal Mountain
When Signal Mountain summers crank up the heat, HEP’s proactive maintenance plans keep your home cool, efficient, and worry-free. Our local technicians give the same white-glove attention to furnaces in February as they do to air conditioning in August, inspecting every belt, coil, and connection before small issues become big repairs. Enrolling is effortless: one predictable payment covers seasonal tune-ups, priority scheduling, and exclusive member pricing—all backed by a team that’s just down the mountain when you need us most.
Join neighbors who’ve discovered that the smartest comfort upgrade isn’t a shiny new unit, but a plan that guards the one you already own. With lower utility bills, extended equipment life, and 24/7 emergency support, HEP’s maintenance plans let you breathe easier all year long—because peace of mind should feel as refreshing as a cool breeze drifting off the Cumberland Plateau.
FAQs
What does your annual Maintenance Plan include for my air-conditioning system?
Our Signature Maintenance Plan is designed for year-round comfort and reliability. Each membership provides two precision tune-ups—one in the spring for cooling equipment and one in the fall for heating components. During the visit we perform a 21-point inspection that covers cleaning the outdoor condenser coil, inspecting the evaporator, checking and adjusting refrigerant charge, tightening electrical connections, lubricating motors, testing capacitors and contactors, clearing the condensate drain, calibrating the thermostat, verifying airflow, and more. Plan members also receive priority scheduling, no overtime fees, a 15 % discount on repairs, and complete documentation to keep manufacturer warranties intact.
How often does my air conditioner really need maintenance in Signal Mountain’s climate?
Because Signal Mountain experiences hot, humid summers and cool, damp winters, HVAC experts recommend professional maintenance twice a year. A spring visit prepares the air conditioner for heavy summer use, while a fall tune-up gets the heating side—or heat-pump mode—ready for cooler weather. Regular service keeps parts clean despite our area’s high pollen counts and protects equipment from moisture-related corrosion common on the mountain. If you can only schedule once, do it in early spring, but two visits give you maximum efficiency and protection.
What advantages do I gain by enrolling in the plan instead of ordering one-time tune-ups?
A maintenance agreement bundles service at a lower cost and adds perks you would not receive with an occasional tune-up. Plan members typically see energy bills drop 10–20 %, experience 30 % fewer emergency breakdowns, and add several years to the life of their equipment. You also jump to the front of the line during heat-wave service calls, avoid overtime charges, and enjoy discounted repair pricing. Just as important, written maintenance records fulfill the small-print requirement most manufacturers place on their parts warranties—something many homeowners overlook until a claim is denied.
Can routine maintenance really prevent the sudden breakdowns we get during Signal Mountain’s peak summer heat?
Nothing can guarantee a system will never fail, but a well-documented maintenance program is the single best way to reduce risk. Cleaning the condenser coil lowers operating pressure and temperature, protecting the compressor from burnout. Early detection of a weak capacitor, loose wire, or low refrigerant charge lets us correct the issue before it escalates into a no-cool emergency on a 95 °F July afternoon. Industry studies show that 80 % of catastrophic HVAC failures trace back to neglect—maintenance dramatically tips the odds in your favor.
I use a heat pump and have auxiliary electric heat strips. Does the plan cover both heating and cooling functions?
Yes. Heat pumps perform double duty, so our biannual plan treats the equipment as a single integrated system. In spring we emphasize the cooling cycle: coil cleaning, refrigerant verification, and airflow testing. In fall we switch the unit to heating mode, inspect the reversing valve, test the defrost cycle, and check the electric heat strips or gas furnace that serves as backup. Thermostat settings are adjusted for dual-fuel operation, ensuring balanced comfort and energy savings through every season on the mountain.
How do I sign up, and what does the plan cost?
Enrollment is easy—call our Signal Mountain office, submit the online form, or mention the plan to your technician during any service visit. Pricing is $18 per month for the first system and $12 per month for each additional system when billed automatically, or you can pay $199 per system once a year. The fee covers both tune-ups, all inspection points, priority service, and member discounts. There is no long-term contract; you may cancel at any time, and any unused portion will be prorated back to you.