Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Soddy-Daisy
When an unexpected chill sweeps through your Soddy-Daisy home, HEP’s emergency service team is ready 24/7 to bring the warmth back. Our licensed, background-checked technicians arrive fast, armed with fully stocked trucks and decades of experience fixing furnaces, heat pumps, and boilers of every make and model. You’ll get clear up-front pricing, honest recommendations, and the peace of mind that comes from a local company that treats your family like our own.
From simple thermostat glitches to full-scale system breakdowns, our specialists make heat repair quick, safe, and hassle-free. We test, tune, and restore your equipment to peak efficiency, so you can get back to cozy comfort without repeat calls or surprise fees. Don’t let a freezing night ruin tomorrow—call HEP, and we’ll turn the heat back on before you know it.
FAQs
What situations count as a true heating emergency, and when should I call for service?
Any time your furnace or heat pump stops producing heat during cold weather, it is considered an emergency—especially if indoor temperatures are dropping below 65 °F, there are elderly family members, infants, or people with medical conditions in the home, you smell gas, hear loud banging or grinding noises, or see sparks or smoke. In these cases, shut the system off at the thermostat (and the gas supply if you smell gas), then call our 24⁄7 hotline. We have technicians on standby in Soddy-Daisy every night, weekend, and holiday to restore heat safely and quickly.
How fast can you arrive at my Soddy-Daisy home after I place an emergency call?
Because our dispatch center is in Hamilton County and we stage fully stocked service vehicles throughout Soddy-Daisy, we usually reach most addresses within 60–90 minutes. In severe weather or during city-wide outages we triage calls by urgency—families with no heat, safety hazards, or small children go to the top of the list. You will receive an ETA by text or phone and real-time updates if traffic or road conditions change our arrival window.
Do you work on all brands and types of heating equipment?
Yes. Our NATE-certified technicians are factory-trained to diagnose and repair gas furnaces, electric furnaces, heat pumps, dual-fuel systems, boilers, and ductless mini-splits from every major manufacturer—Trane, Carrier, Lennox, Rheem, Goodman, Bosch, Mitsubishi, and more. We carry common OEM and universal replacement parts on our trucks, which lets us resolve 80 % of emergency calls in a single visit.
What should I expect during an emergency heat repair visit?
1) Arrival & safety check: The technician will greet you, verify the problem, and confirm the system is safely powered down. 2) Diagnostic testing: Using multimeters, combustion analyzers, and refrigerant gauges we pinpoint the failed component—anything from an igniter or flame sensor to a blower motor or defrost control board. 3) Up-front estimate: Before work begins you receive a written quote that lists all parts, labor, and any after-hours surcharge. 4) Immediate repair: With your approval we replace failed parts, calibrate the system, and retest for proper operation. 5) Final inspection: We run the unit through a full heating cycle, check carbon-monoxide levels, and answer any maintenance questions. Most visits take 60–120 minutes.
How much does emergency heating repair cost and do you offer payment options?
Pricing depends on the exact part, labor time, and whether the call is during standard hours or overnight. Typical after-hours diagnostic fees in Soddy-Daisy range from $99–$149, and common repairs (igniter, capacitor, pressure switch, thermostat replacement) run $150–$600 total. Major component failures like blower motors or heat exchangers can be higher. We accept all major credit cards, offer 0 % APR short-term financing on repairs over $500, and provide written warranties on both parts and labor so you know you’re protected.
How can I prevent future heating emergencies?
• Schedule professional maintenance every fall: a tune-up cleans burners or coils, checks safety switches, and catches small issues before they shut the system down. • Change air filters every 1–3 months to avoid airflow restrictions that overheat heat exchangers or trip limit switches. • Keep outdoor heat-pump units clear of ice, leaves, and debris. • Install a programmable or smart thermostat to avoid extreme temperature swings. • Listen for new noises and call at the first sign of trouble—early repairs cost less and reduce the risk of a complete outage in the middle of the night.