Emergency Crews
Emergency Crews | Heating and Air Conditioning | South Pittsburg
When South Pittsburg wakes up to an unexpected chill or swelters through a late-night heat wave, HEP’s emergency crews race out with the tools, parts, and know-how to restore comfort fast. We’re locals who understand the urgency of a broken furnace at dawn or an AC unit that quits after dark, so our certified technicians arrive 24/7—rain, shine, or Tennessee thunderstorm—ready to diagnose and fix the problem on the spot. Transparent pricing, honest recommendations, and meticulous clean-up come standard, because peace of mind matters just as much as the temperature on your thermostat.
From century-old riverfront homes to newly built apartments near downtown, every call gets the same unwavering commitment: keep your family safe, protect your property, and get life back to normal without delay. Trust the South Pittsburg team that treats every service as a neighborly favor—HEP’s emergency crews are only a phone call away for reliable, top-tier heating and air conditioning care whenever you need it most.
FAQs
What situations are considered an HVAC emergency and when should I call?
An HVAC emergency is any issue that threatens safety, causes property damage, or makes your home or business uninhabitable. Examples include complete loss of heat during freezing temperatures, no cooling during extreme summer heat, burning smells or smoke coming from the equipment, loud banging or grinding noises, refrigerant or gas leaks, flooding around indoor units, and electrical breakers tripping repeatedly. If you encounter any of these problems in South Pittsburg, shut the system off at the thermostat or breaker panel and call our emergency line immediately.
Are your emergency crews really available 24/7 in South Pittsburg?
Yes. Our dispatch center is staffed around the clock, including nights, weekends, and holidays. The moment you call, a live representative will gather basic information, walk you through any immediate safety steps, and dispatch the on-call technician closest to your South Pittsburg location. We maintain multiple fully stocked service vehicles so we can respond no matter the time or day.
How quickly can a technician get to my home or business during an emergency?
Because our technicians are strategically stationed throughout Marion County, typical arrival time within South Pittsburg city limits is 60 minutes or less. In severe weather or during high-call volumes, we will give you an honest ETA and text you real-time updates. We also offer priority response agreements for critical facilities such as medical offices, restaurants, and data centers.
What HVAC brands and system types can your emergency crews service?
Our NATE-certified team is trained to diagnose and repair all major residential and light-commercial HVAC brands, including Trane, Carrier, Lennox, Rheem, Goodman, Daikin, Mitsubishi, and more. We handle gas furnaces, heat pumps, central air conditioners, mini-splits, packaged rooftop units, boilers, and air quality accessories. Our vans carry universal parts like capacitors, contactors, ignition modules, and refrigerant so we can resolve most emergencies in a single visit.
Is there anything I can do while waiting for the technician to arrive?
Your safety is the top priority. Turn off the HVAC system at the thermostat and, if you smell gas, shut the gas valve and leave the building until help arrives. For water leaks, place towels or a shallow pan under the unit and turn off the condensate pump switch if accessible. Avoid resetting tripped breakers repeatedly and do not open the system cabinet—this can void warranties and create hazards. Gather any recent maintenance records to help the technician pinpoint the issue faster.
Will I be charged extra for after-hours or holiday emergency service?
We believe in transparent, upfront pricing. Emergency visits outside our normal business hours carry a modest diagnostic fee to cover overtime staffing and expedited dispatch. Once the technician identifies the problem, you will receive a flat-rate repair quote before any work begins —no hidden fees, weekend surcharges, or surprises. We also honor all manufacturer warranties and offer financing options for larger unexpected repairs.