Satisfaction Guarantee
Satisfaction Guarantee | Heating and Air Conditioning | South Pittsburg
When the Tennessee River breeze can’t decide between sweltering and chilly, South Pittsburg homeowners turn to HEP for total peace of mind. Our 100% Satisfaction Guarantee means every thermostat tweak, filter swap, and system install comes with rock-solid assurance: if you’re not thrilled, we’ll make it right—no excuses, no fine print. Backed by decades of local know-how, our certified techs arrive on time, protect your home like it’s their own, and leave you basking in perfect comfort.
Choose HEP and experience heating and air conditioning service that never settles for “good enough.” From emergency repairs at midnight to energy-saving tune-ups that shrink your utility bill, we stand behind every bolt and blower. Ready to feel confident again? One call and your comfort is guaranteed.
FAQs
What does your 100% Satisfaction Guarantee cover for heating and air-conditioning services in South Pittsburg?
Our 100% Satisfaction Guarantee applies to every repair, maintenance visit, and new system installation we perform within the South Pittsburg service area. If any part of our workmanship, the equipment we install, or the overall service experience fails to meet your expectations within the first 12 months, we will return at no additional cost to correct the issue—or, if necessary, refund the portion of the invoice related to the unsatisfactory work.
How long is the guarantee valid after my HVAC service or installation?
For most repairs and tune-ups, the guarantee is valid for a full 12 months from the service date. For complete system installations (furnaces, heat pumps, air conditioners, or ductless systems), the satisfaction guarantee extends to 24 months. This is in addition to any manufacturer warranties that may run 5–10 years on parts and compressor components.
What should I do if I am not satisfied with the work performed?
Call our South Pittsburg office at the number on your invoice or email us through our website within the guarantee period. Provide your service date, invoice number, and a brief description of the concern. We’ll schedule a priority visit—usually within 24–48 hours—to inspect, adjust, repair, or replace whatever isn’t meeting your expectations, all at no charge.
Are there any conditions or exclusions to the satisfaction guarantee?
Normal wear-and-tear, homeowner-supplied parts, and issues caused by improper use (such as clogged filters, blocked vents, or thermostat tampering) are not covered. The equipment must be used as designed and maintained according to manufacturer recommendations. Our guarantee also does not cover damage from natural disasters or third-party alterations after our visit.
Does the guarantee transfer to a new homeowner if I sell my house in South Pittsburg?
Yes. If you sell your home within the guarantee window, simply pass the original invoice and documentation to the buyer. The remaining balance of the satisfaction guarantee—along with any registered manufacturer warranties—transfers automatically at no fee, giving the new homeowner added peace of mind.
How does your satisfaction guarantee differ from a manufacturer’s warranty?
A manufacturer’s warranty covers specific parts or components that fail due to factory defects, often requiring you to pay labor or diagnostic costs. Our satisfaction guarantee, on the other hand, focuses on your overall experience: quality of workmanship, system performance, cleanliness, and professionalism. If we installed it or serviced it, we take full responsibility for making things right, including both parts and labor, during the guarantee period.