Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Sparta
When the temperature in Sparta nosedives and your furnace quits without warning, HEP’s emergency service team is on the road in minutes—tools in hand, parts on the truck, and decades of know-how behind every diagnosis. Friendly, certified technicians arrive ready to pinpoint the problem, explain your options in plain language, and begin heat repair immediately so your family can swap blankets and space heaters for steady, reliable warmth.
Day or night, weekends or holidays, we answer the phone live and back our work with transparent pricing and a satisfaction guarantee. From cracked heat exchangers to stubborn thermostats, HEP restores comfort fast, cleans up after the job, and leaves your home as cozy as it was before the breakdown—only safer and more efficient.
FAQs
What situations qualify as an emergency heating repair, and how fast can you get to my home in Sparta?
Any heating issue that compromises safety, prevents the furnace or heat pump from producing warm air, causes electrical burning smells, or threatens to freeze pipes is considered an emergency. Because we keep an on-call crew in Sparta 24/7, our average response time is 60 minutes or less within city limits and surrounding townships. You’ll speak to a live dispatcher (not an answering machine) who will immediately route the nearest certified technician to your address.
Do you really operate 24/7, even on weekends and holidays?
Yes. Heating failures rarely wait for convenient hours, so our emergency line is staffed around the clock—nights, weekends, and every major holiday. A fully stocked service van is always on standby, ensuring that most critical parts (igniters, blower motors, control boards, thermostats, etc.) are on hand no matter when you call.
Which types and brands of heating systems can you repair in an emergency?
Our technicians are trained and EPA-certified to work on natural-gas, propane, oil, and electric furnaces; heat pumps; ductless mini-splits; and hydronic/boiler systems. We service all leading manufacturers—Carrier, Trane, Lennox, Rheem, Goodman, York, Bryant, American Standard, Mitsubishi, and more—as well as older or discontinued brands. If replacement parts are still available, we can usually fix it the same visit.
How much will an emergency heat repair cost, and will I know the price before you start?
There is a flat, after-hours diagnostic fee that covers travel and a complete system inspection. Once we identify the problem, you’ll receive a written, upfront quote that lists labor and any parts required. We never begin work until you give signed approval, and we accept cash, all major credit cards, and flexible financing on larger repairs. If the unit is beyond repair, we can credit the diagnostic fee toward a new system installation.
Is there anything I should do while waiting for the technician to arrive?
For your safety, turn off the furnace or heat pump at the thermostat and, if you smell gas, shut off the gas supply valve and open windows for ventilation. Keep children and pets away from the equipment. If temperatures are below freezing, close interior doors to retain heat in occupied rooms and open cabinet doors under sinks to allow warm air to reach plumbing. Do not attempt DIY electrical or gas repairs—our technician will handle everything once on site.
Do your emergency repairs come with any warranty or guarantee?
Absolutely. All emergency repairs include our 1-year parts and labor warranty, backed by the manufacturer’s part warranty when applicable. If the same component fails within that period, we’ll replace it at no additional cost. Plus, every service call is covered by our 100% satisfaction guarantee—if you’re not happy with the workmanship, we’ll make it right or refund the service fee.