Certified Technicians
Certified Technicians | Heating and Air Conditioning | Speedwell
Whether your mountain morning starts with a chill in the air or a midsummer afternoon sends temperatures soaring, HEP’s certified technicians are ready to keep Speedwell comfortable all year long. Our crew trains year-round to master every make and model, arriving in fully stocked vans that let us diagnose, repair, or replace on the spot. From whisper-quiet heat pumps to energy-smart furnaces, we handle the complete spectrum of heating and air conditioning challenges with the precision and courtesy East Tennesseans expect.
Customers choose HEP because we back every job with transparent pricing, iron-clad warranties, and a neighborly “Happy, Elite, Professional” attitude. Call us for a free system evaluation, schedule preventive maintenance before the next season swings in, or ask about our indoor air quality upgrades—either way, you’ll feel the difference that true hometown service makes. When Speedwell needs dependable heating and air conditioning expertise, HEP is just around the corner and always on call.
FAQs
What heating and air conditioning services do your certified technicians offer in Speedwell?
Our technicians handle complete HVAC solutions, including new system installation, seasonal tune-ups, air-quality upgrades, ductwork repair, and 24/7 emergency heating or cooling fixes. Whether you own a furnace, heat pump, central AC, or ductless mini-split, we have the expertise to diagnose, service, and optimize it for Speedwell’s climate.
Are your technicians formally certified and insured?
Yes. Every technician carries North American Technician Excellence (NATE) certification, EPA Section 608 refrigerant handling credentials, and full liability and workers’ compensation insurance. This guarantees that all work meets current code and manufacturer requirements while protecting your property and our staff.
How fast can you respond to an HVAC emergency in Speedwell?
Because we maintain on-call teams stationed in and around Speedwell, our average emergency response time is 60–90 minutes. Phones are answered 24/7, trucks are stocked with common parts, and 90 % of no-heat or no-cool calls are resolved on the first visit.
Do you offer maintenance plans, and why are they important?
Yes, our ComfortGuard plan provides bi-annual inspections, priority scheduling, filter replacements, and exclusive repair discounts. Regular maintenance can cut energy use by up to 20 %, extend equipment life by 5–10 years, and keep your manufacturer warranty valid.
How do you price repairs or replacements?
We use flat-rate, upfront pricing. After a diagnostic, the technician explains the issue, presents all repair or replacement options with their fixed costs, and obtains your approval before work begins. Estimates are free for system replacements, and we offer financing through trusted lenders if needed.
What warranties or guarantees come with your work?
All repairs carry a 12-month parts and labor warranty. New installations include the manufacturer’s 10-year parts warranty and our own 2-year labor guarantee. Plus, if you are not satisfied within the first 30 days of a repair or 1 year of a new system install, we will make it right at no additional cost.