Satisfaction Guarantee
Satisfaction Guarantee | Duct Cleaning | Heating and Air Conditioning | Spring City
Breathe easier in Spring City knowing that HEP stands behind every job with a rock-solid Satisfaction Guarantee. Our seasoned technicians treat your home’s HVAC system as if it were their own, arriving on time, protecting your floors and furnishings, and putting decades of know-how to work clearing away dust, pollen, and pet dander that hide deep inside your vents. From the moment we power up our negative-pressure vacuums to the final inspection, we’re committed to leaving your indoor air noticeably fresher—if you’re not thrilled, we’ll make it right, period.
Clean ducts do more than boost comfort; they help your heating and cooling equipment run at peak efficiency and can even lower energy bills. That’s why homeowners across the Tennessee Valley trust HEP for duct cleaning that delivers immediate results and long-term peace of mind. Schedule today and discover why we’re Spring City’s first call for healthier air.
FAQs
What does your Satisfaction Guarantee cover for heating and air-conditioning work in Spring City?
Our Satisfaction Guarantee promises that you will be 100 % pleased with any heating, cooling, or indoor-air-quality service we perform at your Spring City home. If the equipment we install or the workmanship we provide does not meet the performance, comfort, or cleanliness standards we outlined in writing, we will return and make it right at no extra cost. This guarantee applies to system tune-ups, repairs, full installations, and duct cleaning services.
How does the guarantee apply specifically to duct cleaning?
If you schedule a duct cleaning and feel that airflow, odor reduction, or dust levels have not improved within 72 hours of completion, simply call us. We will return within two business days to re-clean the problem areas for free. If a second visit still does not resolve the issue, we will refund the duct-cleaning portion of your invoice, no questions asked.
What should I do if I’m not satisfied after the service?
Contact our Spring City office at 610-XXX-XXXX or email [email protected] within 30 days of the original visit. Provide your invoice number and a brief description of the concern. A customer-care representative will schedule a priority follow-up appointment. Most issues are corrected during the first return visit. If additional work, parts, or adjustments are required, they are provided at no additional charge under the Satisfaction Guarantee.
Are there any exclusions or conditions to the Satisfaction Guarantee?
The guarantee does not cover pre-existing structural issues such as crushed or disconnected ductwork, asbestos-lined ducts, or HVAC equipment that is unsafe to operate. It also excludes damage caused by misuse or lack of routine filter changes after service. All manufacturer warranties on parts remain in effect, and our labor warranty is covered for one full year. Otherwise, there are no hidden clauses—your comfort and air quality are fully protected.
How long do I have to request adjustments, re-cleaning, or a refund?
For duct cleaning you have 30 days, and for heating or air-conditioning repair and installation you have a full 365 days from the original service date to invoke the Satisfaction Guarantee. Calling sooner is always better because it allows us to address comfort or air-quality problems quickly, often on the same day during normal business hours in Spring City.
Why is professional duct cleaning important for my HVAC system and indoor air quality?
Over time, dust, pollen, pet dander, and even mold spores accumulate inside ductwork, forcing your HVAC system to work harder and circulating allergens throughout your home. A professional cleaning removes these contaminants, improves airflow, and can enhance system efficiency by up to 20 %. Cleaner ducts also extend equipment life and reduce musty odors. With our Satisfaction Guarantee, you can be confident the job will be done thoroughly and correctly the first time.