Emergency Heat Repair
Emergency Heat Repair | Heat Repair | Heating and Air Conditioning | Strawberry Plains
When a cold snap strikes Strawberry Plains and your furnace suddenly quits, HEP’s certified technicians rush in with around-the-clock emergency service that restores warmth before the chill sets into your walls. From older gas units to the latest high-efficiency heat pumps, we arrive fully stocked to diagnose, repair, and test every component on the spot—so you never have to shiver through the night waiting for parts. Our crew respects your home, communicates clearly, and backs every job with industry-leading warranties for total peace of mind.
Locally owned and passionately customer-focused, HEP treats every call as urgent, because it is. One quick phone call connects you to real people who dispatch help immediately, track the van right to your driveway, and keep you updated until your system hums again. If you need fast, dependable heat repair that’s trusted by Strawberry Plains families year after year, choose the team that lives here, serves here, and keeps you comfortable here—HEP.
FAQs
What qualifies as an “emergency” heat repair call in Strawberry Plains?
Any situation where your heating system has stopped working during freezing temperatures, is producing unusual burning smells or smoke, is leaking gas or carbon monoxide, or poses an immediate safety or comfort risk is considered an emergency. If your home temperature drops below safe levels for children, elderly family members, or pets, give us a call right away—day or night.
How quickly can you arrive at my Strawberry Plains home after I place an emergency call?
Our technicians are on-call 24/7/365 and are strategically dispatched from locations within Knox and Jefferson counties. In most cases we can reach homes in Strawberry Plains within 60–90 minutes. During severe weather or peak demand, we’ll provide an accurate ETA when you call and keep you updated en route.
Do you service all types of heating systems during emergency visits?
Yes. Our certified HVAC specialists are trained to diagnose and repair gas furnaces, electric furnaces, heat pumps, dual-fuel systems, ductless mini-splits, and packaged units from all major brands. We carry a fully stocked service vehicle with common replacement parts so we can complete most fixes in a single visit.
What should I do while waiting for the technician to arrive?
Turn off the heating system at the thermostat and main breaker if you smell gas, see sparks, or notice water leaking onto electrical components. Open windows for ventilation if you suspect carbon monoxide, evacuate if alarms sound, and call 911 from a safe location. If the unit has simply stopped heating and there are no safety concerns, close off unused rooms, add extra layers of clothing or blankets, and avoid using ovens or grills for heat; they can create hazardous fumes.
How much does emergency heat repair cost?
We charge a small after-hours diagnostic fee that covers travel and a full system inspection. Once the root problem is identified, you’ll receive a written, upfront quote for parts and labor before any work begins. There are no hidden fees, and we accept major credit cards, checks, and financing plans for larger repairs. If the required fix is minor, you’ll only pay the diagnostic fee and the cost of the part, if any.
Can emergency repairs be prevented in the future?
Regular maintenance is the best defense against unexpected breakdowns. Our Comfort Club members receive two preseason tune-ups per year, priority same-day service, and discounts on parts and labor. Routine checks allow us to catch worn belts, dirty burners, low refrigerant, or failing motors long before they cause a midnight outage.