Emergency Support
Emergency Support | Air Conditioning | Heating and Air Conditioning | Sunbright
When the Tennessee heat or an unexpected system failure threatens your comfort, HEP’s emergency support team in Sunbright answers the call—day or night. Our licensed technicians arrive fast, armed with fully stocked trucks and decades of know-how, ready to diagnose and repair any issue on the spot. From refrigerant leaks and frozen coils to complete compressor breakdowns, we restore peak air conditioning performance before sweat becomes a problem, all while backing our work with upfront pricing and a rock-solid satisfaction guarantee.
Living and working in Sunbright means we understand the local climate and the urgency that summer brings. That’s why we stay on standby 24/7, why we train continuously on the latest energy-efficient technology, and why we treat every home like it’s our own. One call to HEP connects you with courteous pros who respect your time, protect your property, and keep you cool—so you can get back to enjoying life in the Cumberland Plateau without giving your air conditioning another thought.
FAQs
What situations count as an air-conditioning emergency, and when should I call for help?
Any loss of cooling during extreme heat, refrigerant leaks, electrical smells or sparking, loud grinding noises, frozen coils, or water pooling around the indoor unit are considered emergencies because they can damage the system further or create safety hazards. If the indoor temperature is climbing rapidly, if vulnerable occupants (children, seniors, pets) are present, or if you notice smoke, burning odors, or tripped breakers that immediately reset, call our 24/7 emergency line right away.
How fast can a technician reach my home or business in Sunbright?
Because we keep at least one on-call crew stationed within Morgan County at all times, our average response window inside Sunbright’s city limits is 60–90 minutes. During periods of extreme demand we triage calls, prioritizing no-cool, health-related, and safety issues first, and we will keep you updated by text or phone as the technician is dispatched and as their GPS location changes en route.
Do you charge additional fees for late-night, weekend, or holiday emergency service?
Yes, there is a modest emergency dispatch fee that covers the overtime labor and on-call stocking costs. This fee is quoted upfront when you place the call, so you can decide before committing. Diagnostic charges and parts are billed at the same fair-market rates we use during regular business hours—no surprise price inflation— and we honor all written estimates before starting work.
Which air-conditioning brands and system types can you repair during an emergency visit?
Our EPA-certified technicians carry factory-authorized parts and universal service kits for all major residential and light-commercial brands, including Trane, Carrier, Rheem, Goodman, Lennox, York, and Mitsubishi mini-splits. We service conventional split systems, heat pumps, ductless AC, rooftop package units, and smart inverter systems. If a proprietary component must be ordered, we will perform a safe temporary fix when possible to restore cooling until the part arrives.
Is there anything I can safely do while waiting for the technician to reduce damage or discomfort?
Yes—1) Turn the thermostat to OFF to stop further strain on the compressor. 2) Check and change a clogged air filter if you have a spare. 3) Move valuables away from any indoor water leakage and place a pan or towel to catch drips. 4) Open windows after sunset to promote cross-ventilation. 5) Do NOT attempt to add refrigerant, bypass fuses, or open electrical panels; this can void warranties and create shock hazards.
Will an emergency repair affect my manufacturer or home-warranty coverage?
No. We are licensed, insured, and follow OEM service procedures. All repairs are documented with model, serial, and part numbers, and we use only approved replacement components, so your factory warranty remains intact. If you have a third-party home warranty, we supply the diagnostic report and paperwork they require for reimbursement. Be sure to inform the dispatcher if you have a warranty so we can match you with an in-network technician when available.