Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Sunbright
When the chill rolls through Sunbright, you can count on HEP’s certified technicians for prompt, no-nonsense heat repair that gets your home cozy again in a single visit. We arrive on time, explain every option up front, and treat your space like our own—booties on our shoes, dust mats on your floors, and honest prices that never change after the work begins.
Best of all, every service is backed by HEP’s exclusive 100% Satisfaction Guarantee: if you’re not thrilled with the performance of your newly fixed system, we’ll make it right at no extra cost. From 24/7 emergency responses to routine tune-ups, choosing HEP means peace of mind, warmer nights, and a partner you can trust season after season.
FAQs
What does your Satisfaction Guarantee cover for heat repair services in Sunbright?
Our 100 % Satisfaction Guarantee means that we stand behind every aspect of the heat repair—parts, labor, and customer service. If the repair does not resolve the issue we diagnosed, or if you are unhappy with the workmanship within one year of the service date, we will return at no extra cost to make it right or refund the portion of the repair that did not meet your expectations.
How quickly can you respond to an emergency heating breakdown in Sunbright?
We provide 24/7 emergency dispatch throughout Sunbright and the surrounding Morgan County area. In most cases a certified technician can be at your door within 2–4 hours of your call, even on weekends and holidays. During peak winter storms, we triage calls by severity, prioritizing homes without any heat, elderly residents, and families with small children.
Are your technicians certified to work on all brands and models of heating systems?
Yes. All of our technicians are NATE-certified, EPA-licensed, and factory-trained on the leading residential and light-commercial heating equipment—gas furnaces, electric furnaces, heat pumps, geothermal units, and ductless mini-splits. Their ongoing education ensures your system is repaired to manufacturer specifications, preserving your warranty wherever possible.
Will I receive a written estimate before any heat repair work begins?
Absolutely. After completing a thorough diagnostic, the technician will explain the problem, present any viable repair options, and give you a flat-rate, upfront quote in writing. We will not begin any work until you authorize the option that best fits your needs and budget, so you never face surprise fees when the job is done.
What steps do you take to keep my home clean and safe during the repair?
Technicians wear shoe covers, lay down protective floor runners, and use drop cloths around the work area. They carry hospital-grade disinfectant wipes to sanitize high-touch surfaces. All tools and old parts are removed from your property, and the workspace is vacuumed before we leave. Our team is fully insured and complies with local safety codes to protect your home and family.
How can I maintain my heating system after the repair to prevent future issues?
We recommend scheduling a professional tune-up each fall, changing or cleaning your air filter every 1–3 months, keeping supply and return vents unobstructed, and monitoring your thermostat settings to avoid excessive cycling. We also offer an affordable Comfort Club maintenance plan that includes biannual inspections, priority scheduling, and member discounts on any future repairs or upgrades.