Comfort Emergencies
Comfort Emergencies | Heating and Air Conditioning | Sunbright
When the Sunbright skies swing from sticky heat to mountain-cool nights, you don’t have time to wait for comfort to return. HEP’s Comfort Emergencies team answers the call 24/7, arriving with fully stocked trucks, certified technicians, and the hometown courtesy East Tennesseans know us for. Whether it’s a suddenly silent furnace at 2 AM or an AC that quits on the hottest July afternoon, one call puts our expertise—and our “Happy, Excellent, Professional” promise—on your doorstep.
From rapid diagnostics to transparent pricing, we handle heating and air conditioning breakdowns with the speed and skill that turns stress into relief. We back every repair with industry-leading warranties, respect for your space, and honest advice that keeps you comfortable long after we leave. In Sunbright, comfort can’t wait—and with HEP, it doesn’t have to.
FAQs
What situations are considered an HVAC emergency in Sunbright?
Any breakdown that affects your family’s safety, health, or the integrity of your home is treated as an emergency. Examples include a total loss of heat during freezing weather, an air-conditioning failure when outdoor temperatures exceed 90 °F, burning or electrical odors coming from the system, refrigerant or water leaks that threaten ceilings or floors, and carbon-monoxide alarm activations. If you are unsure, call us—our dispatcher will help you determine whether immediate service is required.
How fast can your technicians reach my home in Sunbright?
Because we station fully stocked service vehicles throughout Morgan County, our on-call technician can normally arrive anywhere in the Sunbright area within 60–90 minutes of your call—often sooner. During extreme weather events we triage calls by urgency to make sure the most critical situations are handled first, but you will always receive an honest arrival window and real-time text updates from our dispatch system.
Are emergency services really available 24/7, including weekends and holidays?
Yes. Comfort Emergencies operates 365 days a year, 24 hours a day. A live local dispatcher—not an answering service—takes your call any time, day or night. Technicians rotate on-call shifts so we always have EPA-certified, factory-trained personnel ready to respond even on Christmas morning or at 2 a.m. Sunday.
What should I do while waiting for the technician to arrive?
First, turn off the affected equipment at the thermostat or breaker to prevent further damage. If temperatures are dangerously low, close interior doors to retain heat and use safe supplemental heaters if available. In extreme heat, open windows, run ceiling fans, and stay hydrated. If you detect smoke, a burning smell, or sparking, evacuate the area and call 911 before you call us. Gather any warranty paperwork you have and clear a path to the indoor and outdoor units so our technician can work quickly once on site.
Will you perform a permanent repair during the emergency visit, or just a temporary fix?
Our service trucks are stocked with the most common replacement parts for major brands, allowing us to complete about 80 % of emergency repairs on the spot. If a specialty component must be ordered, we will stabilize the system, explain the repair options, and schedule a follow-up visit—often within 24–48 hours. Temporary fixes are clearly labeled, and there is no additional after-hours fee for the return visit if it is related to the same breakdown.
How is emergency HVAC service priced, and will I know the cost before work begins?
We charge a flat after-hours diagnostic fee that covers the technician’s travel and full system inspection. Once the problem is identified, you’ll receive a written, upfront quote for parts and labor. There are no surprise overtime multipliers—our repair pricing is the same day or night. We accept cash, major credit cards, and offer 0 % interest financing on repairs over $500, subject to approval.