Emergency Care
Emergency Care | Heat Repair | Heating and Air Conditioning | Sweetwater
When your furnace sputters out on a frigid Sweetwater night, you don’t have time to scroll through endless options—you need fast, dependable help from neighbors you trust. HEP’s emergency care team answers the call around the clock, arriving with fully stocked trucks and seasoned technicians who diagnose the problem, explain your options, and get the warmth flowing again before the chill sets in. We’re locally rooted, so we understand how unpredictable East Tennessee winters can be and how vital it is to keep your family safe and comfortable.
From cracked heat exchangers and faulty igniters to mysterious rattles that grow louder by the hour, our experts tackle every make and model with precision. Fair, upfront pricing means no surprises, and our workmanship guarantee lets you rest easy long after the repair is done. For responsive, reliable heat repair that restores comfort at the speed of urgency, remember the Sweetwater specialists at HEP—Helping Everybody’s Plumbing, Heating & Air since 1980.
FAQs
What situations count as a true heating emergency, and when should I call for immediate service?
A heating emergency is any situation that threatens your family’s safety, health, or the integrity of your home. Examples include complete loss of heat when outdoor temperatures are below 50°F, burning or electrical odors, loud metallic grinding or banging, visible sparks, tripped breakers that will not reset, carbon-monoxide alarms, or frozen/burst pipes related to a failed furnace. If any of these occur in Sweetwater, call our 24-hour hotline right away and turn off the system at the breaker until a technician arrives.
Are your emergency heat-repair technicians really available 24/7 in Sweetwater and the nearby communities?
Yes. We staff a rotating crew of licensed, background-checked HVAC professionals who live right here in the Sweetwater area. Our dispatch center answers calls 24 hours a day, 365 days a year—including nights, weekends, and holidays—so you never get an answering machine. A live dispatcher will gather your information, give you an estimated arrival time, and send the nearest on-call technician to your address.
How fast can you get to my home during an emergency call?
Response times vary with weather and call volume, but in most parts of Sweetwater we reach customers within 60–90 minutes. In severe cold snaps we add extra technicians and GPS-dispatch the closest truck. When traffic or road conditions might delay us, your dispatcher will provide text or phone updates every 30 minutes so you know exactly when help is on the way.
What types and brands of heating systems can your team diagnose and repair?
Our technicians are certified to work on gas furnaces, electric furnaces, heat pumps, packaged HVAC units, and ductless mini-splits from all major brands—Carrier, Trane, Rheem, Lennox, Goodman, York, Daikin, American Standard, and more. We carry a large stock of universal parts on every truck, and our Sweetwater warehouse lets us pick up manufacturer-specific components after hours when needed.
Will I pay extra for after-hours, weekend, or holiday service?
Because we specialize in emergency care, our diagnostic fee is the same 24/7. Once the issue is identified, the technician will quote flat-rate pricing for the repair before any work begins. Parts and labor costs remain consistent, though after-hours parts-procurement fees can apply if we have to open a closed supplier. You decide whether to approve the repair—no surprises or hidden overtime charges.
What can I do to stay safe and protect my system until the technician arrives?
1) Turn off the furnace at the thermostat and breaker if you smell gas, burning, or see sparks. 2) Open windows slightly to ventilate if there is any odor. 3) Use space heaters only in supervised areas, at least three feet from anything flammable, and never while sleeping. 4) Keep pets and children away from the equipment. 5) Do not attempt DIY fixes that involve wiring or gas lines—this can void warranties and create hazards. 6) Gather model numbers and service history; this helps the tech arrive with the right parts and speeds up the repair.