Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Sweetwater
When a sudden breakdown leaves your Sweetwater home without relief from a scorching summer day or a frigid winter night, HEP is ready to roll 24/7. One call brings a certified technician to your door with the tools, parts, and know-how to diagnose the problem fast, explain your options clearly, and restore comfort on the spot whenever possible. We stock our service vehicles like rolling warehouses, so most emergencies are solved in a single visit—no waiting, no worries.
From hissing refrigerant leaks to silent furnaces, our team has seen it all, and we back every repair with honest pricing and a satisfaction guarantee. Trust a local crew that treats your home with the respect it deserves, protects your time, and keeps you informed each step of the way. Sweetwater families rely on HEP for dependable, around-the-clock heating and air conditioning rescue when it matters most.
FAQs
What counts as an HVAC “emergency” in Sweetwater?
Any situation that poses an immediate risk to your comfort, health, or property is considered an emergency. Examples include total loss of heating during a winter freeze, AC failure during extreme summer heat, refrigerant or gas leaks, smoking or sparking equipment, flooding around indoor units, and any system shutdown that could lead to frozen pipes or electrical hazards. If you’re unsure, call us—our dispatcher can quickly advise whether you need same-day service.
How fast can you reach my home or business in Sweetwater?
Because we keep an on-call technician in the area 24/7, our average response time inside Sweetwater city limits is 60–90 minutes. Rural addresses outside town typically see a 1.5–2-hour arrival window. When you call, we’ll give you an ETA based on real-time GPS tracking of the nearest technician, so you know exactly when help is coming.
Do you repair all brands and models of heating and cooling equipment?
Yes. Our technicians carry universal EPA certifications and stock truck-mounted parts kits for every major brand—Trane, Carrier, Lennox, Rheem, Goodman, American Standard, York, Daikin, and more. Even if your unit is older or less common, we have supplier partnerships in Abilene and Lubbock that can dispatch specialty parts the same day or overnight.
What should I do while waiting for the emergency technician?
1) Turn off the HVAC unit at the thermostat and the breaker if you smell burning, see sparks, or hear loud grinding. 2) If water is leaking, place towels or a bucket to prevent ceiling or floor damage and shut off any nearby water valves. 3) For suspected gas leaks, evacuate the building and call 911 before calling us. 4) Gather any warranty documents or recent service receipts; they help us speed up diagnostics. 5) Keep pets and children away from the equipment area for safety.
How are emergency repair costs calculated—are there after-hours fees?
Our pricing is transparent. You pay a flat diagnostic fee that is slightly higher after 5 p.m. on weekdays, all day on weekends, and on holidays to cover overtime labor. Once we identify the problem, we present a fixed-price quote before work begins; parts and labor are itemized so you can see exactly where your money goes. We accept major credit cards, checks, and offer 0% financing for qualifying repairs over $500.
Can emergency repairs be prevented with regular maintenance?
Absolutely. Most emergency calls we see—blown capacitors, clogged condensate drains, dirty flame sensors, low refrigerant—are linked to neglected maintenance. Enrolling in our Sweetwater Comfort Club includes two precision tune-ups per year, priority scheduling, and a 15% discount on any repairs. Members rarely face surprise breakdowns and often extend equipment life by 5–8 years.