Emergency Service
Emergency Service | Heating and Air Conditioning | Talbott
When your comfort teeters on the edge of disaster in Talbott, HEP’s 24/7 emergency team rushes in like a trusted neighbor—armed with fully stocked trucks, decades of know-how, and a genuine passion for restoring calm. A failed furnace on a frosty night or an AC breakdown during a muggy afternoon can’t wait until “regular business hours,” so we answer the phone in real time, dispatch seasoned technicians in minutes, and arrive ready to diagnose and repair on the first visit. From flickering pilot lights to alarming compressor noises, we’ve seen it all, and we fix it all—quickly, safely, and with upfront pricing that keeps surprises where they belong: nowhere near your invoice.
Choose HEP to protect your home’s vital systems and gain a partner who cares about more than just machinery. We meticulously test every repair, tidy up our workspace, and back our craftsmanship with rock-solid guarantees, ensuring your heating and air conditioning run smoothly long after the emergency ends. Call now, and let Talbott’s hometown pros bring the comfort back.
FAQs
What situations count as an HVAC emergency and when should I call for immediate service?
Any loss of heating or cooling that threatens your family’s safety or comfort is considered an emergency. Examples include a total system failure during a Talbott heat wave or cold snap, burning smells, sparking equipment, refrigerant or gas leaks, flooding around the indoor unit, or loud screeching/grinding noises that suggest imminent breakdown. If you notice any of these problems—or if vulnerable occupants such as infants, seniors, or medically fragile persons are in the home—call our 24/7 emergency line right away.
How fast can your technicians reach my home or business in Talbott?
Because we keep a dedicated emergency crew on standby day and night, our average arrival time in the Talbott area is under one hour. When you call, a live dispatcher pinpoints your location, sends the nearest GPS-tracked service vehicle, and texts you the technician’s name and ETA so you know help is on the way.
Are your emergency service technicians certified and fully equipped to fix the problem on the first visit?
Yes. Every emergency technician is NATE-certified, factory-trained, background-checked, and licensed in Tennessee. Our trucks function as rolling warehouses stocked with the most common residential and light-commercial parts, refrigerants, diagnostic tools, and specialty fittings. In more than 90 % of calls we restore heating or cooling within the initial visit without waiting for special-order parts.
What can I do to stay safe and reduce damage while waiting for the technician?
Turn off the HVAC system at the thermostat and, if you smell gas or see electrical arcing, shut off the fuel or breaker and evacuate. Mop up standing water around an indoor unit to prevent ceiling or floor damage, and place towels under active leaks. For summer outages, close blinds and run ceiling fans; for winter outages, layer clothing and use space heaters safely (3-ft clearance, no extension cords). Never attempt to open sealed components or recharge refrigerant yourself.
Do you service all HVAC brands and system types in an emergency?
Absolutely. We have experience with every major manufacturer—Trane, Carrier, Lennox, Goodman, Rheem, York, Daikin, and more—as well as older or discontinued models. Our team handles gas and electric furnaces, heat pumps, central air conditioners, mini-splits, rooftop units, and packaged systems. If specialized parts are needed, we leverage local suppliers and overnight shipping to minimize downtime.
How much does emergency heating or cooling service cost, and will I get upfront pricing?
We charge a flat diagnostic fee for after-hours calls, which covers travel, full system inspection, and a written explanation of the fault. Once the issue is identified, your technician presents clear repair options and exact prices before any work begins. No overtime multipliers are added to parts or labor after you approve the repair. Financing, major credit cards, and maintenance-plan discounts are available to keep urgent fixes affordable.