Emergency Repairs
Emergency Repairs | Air Conditioning | Heating and Air Conditioning | Tazewell
When the summer heat in Tazewell turns relentless, one phone call to HEP brings fast, reliable help for any air conditioning crisis. Our certified technicians arrive equipped for same-day solutions, from refrigerant leaks and blower failures to complete system breakdowns. We diagnose on the spot, explain every option in plain language, and back our work with transparent pricing—so you regain cool, healthy air without surprise costs or delays.
Because emergencies don’t respect business hours, HEP’s repair team is on standby 24/7, ready to protect your comfort and your home. We treat every customer like a neighbor, wearing boot covers, cleaning up thoroughly, and testing each repair before we leave. Count on HEP to keep Tazewell cool, confident, and prepared for whatever the forecast brings.
FAQs
What qualifies as an air-conditioning emergency, and when should I call for 24/7 service in Tazewell?
An AC emergency is any situation that compromises your family’s safety, comfort, or property. Common examples include complete system failure during a heatwave, burning or electrical smells, smoke coming from the unit, rapid water leaks that can damage ceilings or floors, and breaker trips that immediately reset when the system restarts. Because Tazewell’s summer temperatures often reach the high 80s and 90s with considerable humidity, indoor temperatures can climb quickly. If shutting the system off at the thermostat does not resolve the issue or conditions inside become unsafe, call our emergency line right away—day or night.
How quickly can your technicians arrive at my Tazewell home for emergency AC repairs?
Our on-call team is stationed locally, allowing us to reach most addresses in Tazewell County—Tazewell, North Tazewell, Cedar Bluff, and surrounding communities—within 60–120 minutes of your call. Travel time depends on current demand and road conditions, but our dispatch software immediately assigns the closest available certified technician to your location. You will receive a text message with the technician’s name, photo, and live ETA tracking so you know exactly when help is on the way.
Are there extra fees for after-hours, weekend, or holiday service calls?
We believe in transparent, up-front pricing. While emergency service outside regular business hours does include a modest diagnostic surcharge, you will never see hidden fees or inflated labor rates. Before any work begins, your technician will present a written quote that outlines the emergency diagnostic charge, the flat-rate repair cost, and the price of any replacement parts. If you approve the repair, the diagnostic fee is applied toward the total, and our pricing remains the same on nights, weekends, and major holidays.
What brands or types of air conditioners can you repair?
Our factory-trained, EPA-certified technicians service all major residential and light-commercial AC technologies found in Tazewell, including central split systems, heat pumps, ductless mini-splits, and packaged rooftop units. We carry common replacement parts for Lennox, Trane, Carrier, Goodman, Rheem, York, Daikin, and American Standard, and we can order specialty components overnight for less-common brands. No matter the make, model, or age of your system, we have the diagnostic tools and manufacturer support to get it running again.
Is there anything I can safely do before the technician arrives to prevent further damage to my AC system?
Yes. First, turn the thermostat to “OFF” to stop the unit from cycling. If water is leaking inside, place a shallow pan or towel beneath the source to protect flooring and shut off power at the breaker to eliminate electrical risk. Replace the return-air filter if it is clogged, clear away any debris from around your outdoor condenser, and note any error codes displayed on the thermostat or indoor unit—this information helps speed diagnosis. Do not attempt to open sealed panels, add refrigerant, or bypass safety switches; doing so may void warranties or create hazards.
Do you offer any guarantees or warranties on emergency repair work?
Absolutely. All emergency repairs are backed by a 1-year parts and labor warranty. If the same component fails within that period, we will return at no charge to make it right. In addition, every customer receives our 100% satisfaction guarantee: if you are not fully satisfied with the repair quality or the professionalism of our team, we will take corrective action or refund the diagnostic fee. To help you avoid future breakdowns, we also offer discounted maintenance plans that include two seasonal tune-ups, priority scheduling, and 15% off any non-warranty repairs.