- HEP Heat and Air
- Certified Technicians

Certified Technicians
Certified Technicians | HVAC Unit Replacement | Heating and Air Conditioning | Tazewell
When the Tennessee temperatures swing from frosty mornings to sweltering afternoons, Tazewell homeowners count on HEP’s certified technicians to keep comfort perfectly balanced. Our team has the training, tools, and hometown pride to diagnose failing systems fast and deliver seamless HVAC unit replacement that fits your schedule and your budget. We handle every detail—from safely removing the outdated equipment to optimizing airflow in every room—so you can relax knowing your new system is installed to the highest industry standards.
Customers choose HEP because we pair transparent pricing with small-town integrity. You’ll receive clear recommendations, energy-efficient options tailored to your square footage, and craftsmanship backed by generous warranties. Whether your current unit is short-cycling, spiking your utility bill, or simply past its prime, let our local experts restore reliable heating and air conditioning before the next weather swing hits Tazewell.
FAQs
When should I consider replacing my HVAC unit in Tazewell?
Most heating and cooling systems last 10–15 years. If your unit is nearing that age, needs frequent repairs, runs louder than normal, or causes uneven temperatures or higher utility bills, it may be more cost-effective to replace it. A certified technician can perform a load calculation and diagnostic inspection to confirm whether a full replacement is the best option.
How long does an HVAC replacement typically take?
A straightforward replacement of an existing split system usually takes one full day—about 4–8 working hours—depending on system size, accessibility of the equipment, and whether new ductwork, electrical upgrades, or refrigerant lines are required. Our certified technicians schedule a pre-installation walkthrough so we can give you a precise timeline before any work begins.
What size HVAC system do I need for my Tazewell home?
Proper sizing is based on a Manual J load calculation, which factors in square footage, insulation levels, window efficiency, sun exposure, and local climate conditions in Tazewell. Oversizing or undersizing can cause humidity problems, energy waste, and shortened equipment life. Our technicians perform a detailed load calculation at no extra charge and recommend a right-sized unit for maximum comfort and efficiency.
Are your technicians certified, and what certifications do they hold?
Yes. Every installer and service technician on our team is EPA-certified for refrigerant handling and holds NATE (North American Technician Excellence) certification in either air conditioning, heat pump, or gas furnace disciplines. We also maintain ongoing factory training with the major equipment brands we install, ensuring your replacement meets manufacturer standards and preserves your warranty.
Do you offer financing or rebates for HVAC replacements in Tazewell?
We partner with several lenders to provide low-interest and zero-interest financing options, often with terms ranging from 12 to 120 months. In addition, many new high-efficiency systems qualify for TVA EnergyRight® rebates and federal tax credits of up to 30 %. Our office staff will walk you through the application process and handle the paperwork so you can take full advantage of available savings.
How will a new HVAC unit affect my energy bills and home comfort?
A modern high-efficiency system can cut heating and cooling costs by 20–40 % compared to units installed 10–15 years ago. Variable-speed compressors and advanced blower motors maintain steadier temperatures, improve humidity control, and operate more quietly. Many customers notice more consistent airflow, quicker temperature recovery, and lower monthly energy bills starting the first month after installation.