Emergency Availability
Emergency Availability | HVAC Unit Replacement | Heating and Air Conditioning | Tazewell
When your furnace quits during a snow-dusting Appalachian night or your A/C surrenders to a muggy July afternoon, you don’t have time to wait. HEP’s emergency team in Tazewell is on call 24/7, rolling out fully stocked service vans and certified technicians who can diagnose, quote, and begin an HVAC unit replacement in a single visit. We handle every brand, carry most parts on hand, and back our work with rock-solid warranties—so you go from “no air” to “fresh air” before the ice in your glass can melt.
From quiet financing options to meticulous clean-up, everything we do centers on respect for your home and schedule. Whether you’re protecting a historic farmhouse or a modern build, we’ll size the perfect system, optimize airflow for every room, and haul away the old equipment at no extra charge. Call or click now, and discover why Tazewell homeowners say, “One call to HEP, and help’s already on the way.”
FAQs
What situations are considered an HVAC emergency and how quickly can you reach my home in Tazewell?
An HVAC emergency is any scenario that jeopardizes your safety, property, or comfort—such as a total loss of heating during freezing weather, a complete AC failure in extreme summer heat, smoke or burning odors coming from the system, refrigerant leaks, or electrical issues that trip breakers. Because we have technicians on call 24/7, 365 days a year, we can usually arrive anywhere in the Tazewell area within 1–2 hours of your call. Our fully stocked service vehicles allow us to diagnose the problem immediately and, when replacement is necessary, begin the swap-out the same day.
Can you replace my heating or cooling unit after normal business hours or on weekends?
Yes. Emergency availability is the core of our service, so we perform full system replacements at night, on weekends, and even on holidays. Our warehouse dispatch team gives technicians access to new furnaces, heat pumps, and air conditioners around the clock. Permits can be filed electronically, and our on-staff coordinators handle any required utility or code inspections the next business morning, so you don’t have to wait for comfort to be restored.
How do I know whether my unit needs replacement rather than repair?
Our NATE-certified technician will run a detailed diagnostic that covers compressor health, heat exchanger integrity, airflow measurements, refrigerant levels, and electrical performance. If the repair cost exceeds 30–40 % of the price of a new, energy-efficient system, or if the equipment is over 10–15 years old and uses R-22 refrigerant, replacement is typically the more cost-effective and reliable option. We present you with a side-by-side repair-vs-replace analysis, projected utility savings, and available rebates so you can make an informed decision.
What brands and types of HVAC systems do you install in Tazewell?
We are factory-authorized dealers for Trane, Lennox, Rheem, and Goodman, and we also service and install Carrier, York, and American Standard equipment. Available options include high-efficiency gas furnaces, dual-fuel heat pumps, variable-speed air conditioners, packaged rooftop units, and ductless mini-split systems. All equipment we carry meets or exceeds current DOE efficiency standards and is sized using Manual J load calculations specific to your home.
How much will an emergency HVAC replacement cost and do you offer financing?
Pricing depends on the system tonnage, efficiency rating (SEER2/HSPF or AFUE), and any required ductwork modifications, but most full replacements in the Tazewell area range from $5,500 to $12,000. We provide up-front, flat-rate quotes before any work begins. To ease the burden of an unexpected expense, we partner with multiple lenders to offer 0 % APR promotional financing for up to 18 months and longer-term plans with low monthly payments—subject to credit approval. We also handle utility rebates and manufacturer incentives to reduce your out-of-pocket cost.
What warranties and post-installation support do you provide?
All new systems come with a 10-year manufacturer’s parts warranty and a 1-year labor warranty, which we extend to 5 years when you enroll in our ComfortGuard maintenance plan. The plan includes two seasonal tune-ups, priority scheduling, and 15 % off any future repairs. After installation, we register your equipment with the manufacturer, obtain final inspection approvals, and perform a complimentary quality-check visit within 30 days to ensure everything operates at peak efficiency.