Emergency Service
Emergency Service | Heating and Air Conditioning | Ten Mile
When your furnace quits on a frosty midnight or the A/C sputters during a heatwave, Ten Mile homeowners know they can rely on HEP’s round-the-clock experts. Our certified technicians arrive fast—fully stocked trucks, transparent pricing, and a can-do attitude—so your comfort is restored in one visit whenever possible. We service every brand and model, from century-old boilers to the latest smart-home systems, and we back every repair with a satisfaction guarantee.
Because emergencies don’t respect business hours, our dispatch line never sleeps. One call puts a live local specialist in motion, ready to diagnose, repair, or replace critical components of your heating and air conditioning system before minor issues turn major. Trust the hometown team that treats you like a neighbor, not a number, and keeps Ten Mile comfortable 24/7/365.
FAQs
How quickly can you respond to an HVAC emergency in Ten Mile?
Our on-call technicians are stationed throughout Meigs and surrounding counties, allowing us to reach most Ten Mile homes or businesses within 60–90 minutes of your call—often sooner during normal traffic conditions. The moment you report an outage, we dispatch the nearest certified technician and send you a text or call with an ETA so you know exactly when help is arriving.
Are your emergency heating and air conditioning services available 24/7, even on holidays?
Yes. We maintain a rotating team that works nights, weekends, and all major holidays. Our phone lines never close, and our service vans are fully stocked and ready to roll 365 days a year. Whether it’s 2 a.m. on a winter night or noon on the Fourth of July, you’ll speak to a live dispatcher who can schedule immediate service.
What types of systems can you repair during an emergency visit?
Our technicians are licensed to diagnose and repair gas furnaces, electric heat pumps, central air conditioners, mini-split systems, packaged rooftop units, and even light commercial refrigeration equipment. We service all major brands—Carrier, Trane, Rheem, Lennox, Goodman, York, Daikin, and more—so you don’t have to worry about compatibility or missing parts.
What should I do before the technician arrives?
1) Turn off the system at the thermostat or breaker if you smell burning, hear grinding noises, or notice water around the unit. 2) Check that air vents aren’t blocked and replace overly dirty filters; sometimes this prevents further damage. 3) Make note of any error codes flashing on the thermostat or equipment panel; this speeds up diagnostics. 4) Clear a path to the indoor and outdoor units so the technician can work quickly and safely. 5) If temperatures are extreme, move pets, children, or elderly family members to a safe, climate-controlled area.
How much does an emergency HVAC service call cost in Ten Mile?
Our flat emergency diagnostic fee is $129 after normal business hours and $89 during regular hours. This fee covers travel, system inspection, and a written estimate. Once the problem is identified, you’ll receive up-front pricing for parts and labor. We never begin repairs without your approval, and we waive the diagnostic fee if you proceed with the recommended fix on the same visit.
Will your technicians have the parts needed to fix my system on the first visit?
Our service vans carry over 500 of the most common replacement parts—capacitors, blower motors, igniters, thermostats, contactors, refrigerant, and more—so we resolve about 85% of emergencies on the first trip. For less common components, we partner with local suppliers in Athens, Sweetwater, and Knoxville that offer after-hours counter pickup, minimizing delays and getting your comfort system back online as quickly as possible.