Maintenance Plans
Maintenance Plans | Air Conditioning | Heating and Air Conditioning | Thorn Hill
When Thorn Hill summers crank up the humidity, HEP’s maintenance plans keep your air conditioning running like a charm. Our local technicians perform precision tune-ups that uncover small issues before they snowball into expensive breakdowns, extending the life of your system and slashing monthly energy costs. From cleaning coils and calibrating thermostats to checking refrigerant levels, every service visit is designed to protect both your comfort and your wallet.
Members also enjoy priority scheduling, exclusive discounts on repairs, and the peace of mind that comes from a home kept at the perfect temperature year-round. Whether it’s a surprise heatwave in July or a mild day in September, you can trust HEP’s friendly team to arrive on time, work neatly, and leave you with an air conditioning system that’s ready for whatever East Tennessee weather throws its way.
FAQs
What services are included in your Thorn Hill air-conditioning maintenance plan?
Our plan covers a comprehensive 21-point AC tune-up that includes: cleaning and straightening the outdoor condenser coil, flushing the condensate drain, checking refrigerant charge and pressures, tightening electrical connections, testing capacitors and contactors, lubricating moving parts, calibrating the thermostat, verifying airflow and temperature split, and inspecting all safety controls. After every visit you receive a written health report for your system along with any recommendations.
How often will a technician come to my home under the maintenance plan?
Enrollment includes two scheduled visits each year—one in early spring for your air-conditioning tune-up and another in the fall for your heating system. Additional diagnostic or emergency visits are available year-round, and plan members receive priority scheduling so you jump to the front of the line during heat waves.
Are there extra charges if parts need to be replaced during a maintenance visit?
All inspection, cleaning, and adjustment labor is built into your plan price. If we discover a worn component, you decide whether to replace it. Members receive a 15 % discount on all parts and any additional labor required, and we always quote the cost before work begins. There are no overtime fees for after-hours repairs when you’re on the plan.
Will the maintenance plan help me keep my manufacturer warranty valid?
Yes. Most major equipment warranties require documented professional maintenance at least once a year. Each visit under our plan generates a digital service record that meets manufacturer requirements. These records are stored in our system and can be emailed to you or the manufacturer upon request, preserving your warranty coverage.
Can the maintenance plan be transferred if I sell my home in Thorn Hill?
Absolutely. Because the plan is tied to the equipment rather than the homeowner, you can transfer the remaining term to the buyer at no charge. Just notify our office with the new owner’s contact information, and we’ll issue an updated agreement—an attractive selling point for your property.
How do I enroll and when does coverage begin?
Sign-up is easy: call our office, complete the short form on our website, or ask your technician while we’re already on site. You can choose monthly or annual billing, and you’ll receive a welcome packet with your first visit date. Preventive maintenance coverage starts immediately; discounted repair benefits activate after 30 days to protect all members from unexpected breakdowns that pre-date enrollment.