Certified Technicians
Certified Technicians | Heating and Air Conditioning | Thorn Hill
When Thorn Hill homeowners call HEP, they’re choosing a team of certified technicians who treat comfort like a craft. Our pros arrive on time, explain every option in plain language, and back their work with iron-clad guarantees—because you deserve transparent pricing, tidy workmanship, and the peace of mind that comes from knowing every thermostat tweak and compressor check is performed to the highest industry standards. From energy-efficient system upgrades to 24/7 emergency fixes, we keep the air whisper-quiet and the heat perfectly balanced, even when Tennessee’s weather can’t make up its mind.
Count on HEP for heating and air conditioning solutions tailored to your home’s unique layout and your family’s lifestyle. Whether you need seasonal maintenance to lower utility bills, precision diagnostics for that stubborn furnace, or a full HVAC replacement, our certified technicians bring decades of collective know-how and the latest tools right to your doorstep—so all you have to do is sit back and enjoy consistent, year-round comfort.
FAQs
What heating and cooling services do your certified technicians offer in Thorn Hill?
Our team handles the full spectrum of residential and light-commercial HVAC needs in Thorn Hill, including furnace and boiler repair, air-conditioning repair, heat-pump service, system replacements, new installations, seasonal tune-ups, indoor-air-quality upgrades, and ductwork design or sealing.
Are your technicians licensed, insured, and factory-trained?
Yes. Every technician holds a current Ontario Certificate of Qualification (313A or 313D), is fully insured for liability and WSIB, and completes ongoing factory training with leading brands such as Lennox, Trane, Carrier, York, and Mitsubishi Electric. This ensures your equipment is serviced to code and protected under its manufacturer warranty.
How fast can you respond to an HVAC emergency in Thorn Hill?
We offer 24/7 emergency dispatch. Calls received before 5 p.m. are usually attended within two hours, and after-hours calls are triaged by an on-call technician who can be at your door—truck stocked with common parts—within four hours. There is no additional travel fee for Thorn Hill addresses.
Which brands and system types do you service or install?
Our technicians work on all major makes and models, including high-efficiency gas furnaces, central air conditioners, ductless mini-splits, geothermal units, rooftop packaged systems, smart thermostats, and ERV/HRV ventilation systems. We are authorized dealers for Lennox and Mitsubishi Electric, allowing us to provide extended parts and labour warranties on those brands.
Do you offer maintenance plans, and what do they include?
Yes. Our ComfortGuard Plan provides two precision tune-ups per year (one heating, one cooling), priority scheduling, 15 % off repairs, no after-hours diagnostic fees, filter replacements, and annual safety inspections on gas appliances. Proper maintenance can reduce unexpected breakdowns by up to 60 % and keep manufacturer warranties valid.
What steps can I take to improve energy efficiency and lower utility bills?
Start with an annual professional tune-up to ensure your system is running at peak efficiency. Replace 1" filters every 30–60 days, keep supply and return vents unobstructed, and install a smart thermostat for optimized scheduling. If your furnace or AC is 12–15 years old, upgrading to a high-efficiency condensing furnace (AFUE 96 %+) or a SEER2 18+ inverter AC can cut energy costs by up to 40 %. We can provide a free in-home assessment and inform you of available Ontario rebates and financing options.