Air Experts
Air Experts | Heating and Air Conditioning | Townsend
Nestled between the Smokies and the Little River, HEP’s Air Experts keep Townsend homes and cabins perfectly comfortable through every season. Our certified technicians arrive on time, listen to your concerns, and use the latest diagnostic tools to find solutions that fit your budget. Whether you need an urgent repair on a frosty January night or a high-efficiency upgrade before summer’s humidity hits, we deliver fast, friendly service backed by transparent pricing and a 100% satisfaction guarantee.
From routine maintenance that lowers energy bills to complete system replacements that add value to your property, we handle all things heating and air conditioning with the care you expect from a neighbor. Call, click, or stop by today and discover why families across Townsend trust HEP for comfort that never takes a day off.
FAQs
What HVAC services do Air Experts provide in Townsend?
We offer a full range of residential and light-commercial HVAC services, including new system installation, equipment replacement, preventive maintenance, seasonal tune-ups, 24/7 emergency repairs, indoor-air-quality solutions, ductwork repair and replacement, and smart-thermostat integration.
How fast can you respond to a heating or cooling emergency?
Our technicians are on call around the clock. Calls received before noon are usually handled the same day, and true emergencies—such as a total loss of heat in winter or cooling during a heat wave—typically see a technician at your door within 2–4 hours, even on weekends and holidays.
Do you offer maintenance plans, and what do they include?
Yes. Our Comfort Club plans include two seasonal tune-ups per year (one heating, one cooling), priority scheduling, waived diagnostic fees, a 15% discount on all repairs, and annual safety inspections. Members also receive detailed system performance reports and friendly service reminders so you never miss recommended maintenance.
Are your technicians licensed, certified, and insured?
Absolutely. Every field technician holds a Delaware and/or Maryland Master HVAC license, carries EPA Section 608 refrigerant certification, and undergoes continuous factory-authorized training. The company maintains full liability and workers’ compensation insurance for your protection.
Can you help improve my home’s energy efficiency?
Yes. We perform free in-home assessments that identify inefficiencies such as leaky ducts, outdated equipment, or inadequate insulation. Based on the findings, we can recommend high-efficiency heat pumps, variable-speed furnaces, programmable thermostats, zoning systems, and other upgrades. Many of these improvements qualify for utility rebates and federal tax credits, which we’ll help you secure.
What payment, financing, or rebate options are available for new HVAC installations?
We accept all major credit cards, checks, and ACH payments. For larger projects, we partner with trusted lenders to offer 0% APR financing for up to 18 months or low-interest plans up to 120 months, subject to credit approval. In addition, we handle the paperwork for Energize Delaware, Maryland Energy Star, and manufacturer rebates to reduce your upfront cost.