Emergency Support
Emergency Support | HVAC Unit Replacement | Heating and Air Conditioning | Tracy City
When an unexpected breakdown threatens your comfort in Tracy City, HEP’s emergency support team moves fast. Our certified technicians are on call 24/7, arriving with fully stocked trucks and the expertise to diagnose problems in minutes. Whether your furnace fizzles during a cold snap or your AC fails in peak summer humidity, we deliver transparent pricing, clear communication, and workmanship that restores calm to your home—often in a single visit.
If the damage is beyond repair, we streamline the HVAC unit replacement process so you don’t spend a moment longer without reliable climate control. From helping you choose energy-efficient equipment to securing quick permits and handling flawless installation, we do the heavy lifting while you enjoy improved comfort and lower utility bills. Trust HEP to turn your emergency into an upgrade and keep your Tracy City household cozy all year long.
FAQs
When should I call for emergency HVAC unit replacement instead of scheduling a standard service visit?
You should request emergency replacement when your furnace or air conditioner has completely stopped working during extreme weather, there are safety hazards such as gas leaks, electrical burning smells, or refrigerant leaks, or when repeated repairs have failed and the system can no longer maintain safe indoor temperatures. In these situations, waiting even a day can jeopardize your family’s health and comfort, so we prioritize same-day assessment and replacement in Tracy City.
How fast can your team reach my home in Tracy City for an emergency replacement?
Our on-call technicians are stationed within Grundy and neighboring counties 24/7. In most cases we arrive anywhere in Tracy City within 60–90 minutes of your call. We bring replacement-ready furnaces, heat pumps, and A/C condensers on our service trucks or have them staged at our local warehouse, allowing us to begin installation immediately after diagnosis and homeowner approval.
What symptoms tell me my HVAC system likely needs to be replaced rather than repaired?
Key indicators include: equipment age over 12–15 years, compressor or heat-exchanger failure, skyrocketing utility bills despite recent tune-ups, frequent breakdowns (more than two major repairs in a season), use of R-22 refrigerant that is no longer manufactured, or uneven heating/cooling that persists after standard repairs. Our technicians will perform a load calculation and cost-benefit analysis on-site to confirm whether replacement is the most economical choice.
How much does emergency HVAC replacement cost and do you offer financing?
Prices vary by system size and efficiency, but most complete emergency replacements in Tracy City range from $5,500 to $11,000, including removal of the old unit, new equipment, labor, permits, and disposal fees. We partner with leading lenders to provide same-day approval for 0% interest plans for 6–18 months or low-APR terms up to 10 years. We also file any manufacturer rebates or local utility incentives to lower your out-of-pocket expense.
Will I be without heating or cooling while the replacement is underway, and how long does it take?
A typical furnace or straight A/C change-out takes 4–8 hours; a full heat-pump or dual-fuel system can take up to one full day. We bring portable heaters or spot-cooling units to keep critical rooms comfortable while we work. In most emergency cases, you’ll regain full heating or cooling functionality the same day we arrive.
Do the new systems come with warranties and energy-efficiency benefits?
Yes. All units we install include a 10-year manufacturer parts warranty and a 1-year labor warranty, both registered by our office on your behalf. Optional extended labor coverage up to 10 years is available. Most ENERGY STAR® furnaces and heat pumps qualify for TVA EnergyRight rebates or federal tax credits of up to $2,000. We’ll provide the necessary documentation and even help submit your rebate applications to maximize savings.