Emergency Response
Emergency Response | Air Conditioning | Heating and Air Conditioning | Tullahoma
When your air conditioning falters during a sweltering Tennessee afternoon, HEP’s emergency response team is ready to arrive in Tullahoma—often in less time than it takes the ice in your glass to melt. Our certified technicians are on call 24/7 with fully stocked service vans, prepared to diagnose and repair everything from thermostat failures to compressor breakdowns. We respect your time and your home, offering real-time text updates, transparent pricing, and tidy workmanship that leaves no trace except cool, steady comfort.
HEP blends hometown friendliness with state-of-the-art expertise, keeping Tullahoma families safe through power outages, sudden heat waves, and unexpected system hiccups. Whether you need a fast fix at midnight or preventative care that heads off tomorrow’s emergency, we deliver dependable solutions backed by industry-leading warranties and a satisfaction guarantee. Count on us to restore the chill so you can get back to what matters: enjoying life in comfort, even when the Tennessee heat refuses to quit.
FAQs
What situations are considered an air-conditioning emergency in Tullahoma?
Any scenario that stops your system from safely cooling your home in extreme heat should be treated as an emergency. Examples include the unit failing to start, warm air blowing from the vents, electrical smells, sparking or tripped breakers, water leaking inside the home, or loud grinding noises that suggest imminent compressor failure. Because Tullahoma’s summer humidity can push indoor temperatures past 90 °F in a matter of hours, these situations threaten both property and health, so calling for immediate service is recommended.
How fast can your technicians reach my home in Tullahoma during an AC emergency?
We maintain a dedicated on-call team 24/7. In most parts of Tullahoma, our average response time is 60–90 minutes from the moment you approve the dispatch. We use GPS-tracked service vehicles stocked with common replacement parts so technicians can leave for your address as soon as the call is logged. If severe weather or road closures delay us, you’ll receive real-time text updates so you know exactly when help will arrive.
Do you charge additional fees for after-hours, weekend, or holiday emergency service?
Yes, emergency service outside normal business hours carries a modest dispatch fee to cover the extra staffing and logistical costs. However, diagnostic charges and labor rates remain the same as daytime rates, and there are no hidden surcharges. We will quote all costs up front before any work begins, and our technicians will not proceed without your signed approval, so you stay in control of the final bill.
What makes and models of air conditioners can you repair in an emergency?
Our NATE-certified technicians receive ongoing factory training and can diagnose and repair virtually every major brand sold in the U.S., including Trane, Carrier, Lennox, Goodman, Rheem, York, Bryant, American Standard, Daikin, and Mitsubishi mini-splits. We service central split systems, heat-pump systems, packaged rooftop units, ductless mini-splits, and high-velocity systems. If parts are unique or obsolete, we’ll present temporary solutions to restore cooling while we source replacements.
Is there anything I can do to protect my AC system or family while waiting for emergency service?
Yes. 1) Turn the thermostat to the OFF position to prevent further damage if the unit is making unusual noises, smoking, or short-cycling. 2) Switch the fan setting to ON to circulate air if the compressor has failed but the blower is operational. 3) Open interior doors and close drapes on sunny windows to slow heat gain. 4) Place towels under any indoor leaks to protect flooring. 5) Never attempt electrical repairs yourself—wait for a licensed technician. These steps can minimize repair costs and keep your family safe until we arrive.
Do your emergency AC repairs come with any warranty or satisfaction guarantee?
Absolutely. All emergency repairs are backed by the same 1-year parts and labor warranty we provide for scheduled service calls. If a replaced component fails within that period due to workmanship or manufacturer defect, we will return at no cost to you. Additionally, we stand behind our 100 % satisfaction guarantee—if you’re not happy with the service experience, we’ll work to make it right or refund the diagnostic fee.