Emergency Service

Emergency Service | Air Conditioning | Heating and Air Conditioning | Turtletown

When Turtletown’s summer humidity hits or a midnight heat wave knocks your system out, HEP’s emergency team is ready to roll. Our certified technicians arrive fast, fully stocked, and laser-focused on restoring cool comfort—often in a single visit—so you can get back to sleeping, working, and living without the sticky stress. With transparent pricing, real-time text updates, and a 100 % satisfaction promise, we turn air conditioning breakdowns into brief interruptions rather than all-day ordeals.

From simple refrigerant re-charges to complex compressor swaps, no job is too big or too small. We service every major brand, offer financing on the spot, and back our repairs with iron-clad warranties. Turtletown trusts HEP because we treat every home like our own—showing up on time, respecting your space, and leaving it cooler than we found it. When you need reliable air conditioning help right now, one call to HEP brings the chill back in a hurry.

FAQs

What situations count as an air-conditioning emergency in Turtletown?

Any loss of cooling during extreme summer heat, refrigerant leaks, electrical burning smells, frozen coils that stop airflow, or complete system failure are considered emergencies. These issues can lead to health risks in high humidity and temperatures common to Turtletown summers, or cause further damage to your HVAC equipment if left unattended.

How quickly can your technicians reach my home or business in Turtletown?

Our on-call technicians are stationed within Polk County and surrounding areas, allowing us to arrive at most Turtletown locations within 60–90 minutes, 24 hours a day, 7 days a week. We use GPS-routed dispatching to send the closest fully stocked service vehicle to minimize wait times.

Are emergency service calls really available 24/7, including weekends and holidays?

Yes. We maintain a rotating team of certified HVAC specialists who work nights, weekends, and holidays. When you call, you’ll reach our live local dispatcher—never an answering machine—who will immediately assign a technician no matter the hour.

What should I do while waiting for the emergency technician to arrive?

Turn off the AC at the thermostat to prevent further damage, but keep the indoor fan running to maintain air circulation if safe to do so. If you suspect an electrical problem, switch off the breaker to the HVAC unit. Clear a pathway to the equipment, secure pets, and gather any warranty or previous service information you have; this speeds up diagnosis and repair.

Do you service all types and brands of air-conditioning systems?

Absolutely. Our technicians are trained and EPA-certified to work on central split systems, heat pumps, ductless mini-splits, packaged rooftop units, and even older R-22 equipment still found in some Turtletown homes. We carry universal parts and can source brand-specific components quickly through local suppliers.

Is there an extra charge for after-hours emergency service, and will I get a cost estimate first?

A small after-hours diagnostic fee applies to cover overtime labor, but we waive it if you approve the repair during the same visit. Once the technician pinpoints the issue, you will receive a written, upfront estimate before any work begins—no surprises or hidden fees.