Emergency Service
Emergency Service | Air Conditioning | Heating and Air Conditioning | Vonore
When the Tennessee heat spikes or a sudden breakdown leaves your Vonore home sweltering, HEP’s emergency service team is only a call away. Our certified technicians arrive fast, fully equipped to diagnose and restore your air conditioning system, ensuring crisp, cool comfort returns in a hurry—day or night, weekend or holiday.
From quick refrigerant fixes to complete system overhauls, we handle every facet of heating and cooling with transparent pricing and a satisfaction guarantee. Trust the local pros who’ve been keeping Monroe County comfortable for decades, and breathe easy knowing HEP has your back whenever your comfort is on the line.
FAQs
What kinds of air-conditioning emergencies do you handle in Vonore?
Our emergency team is equipped to resolve any situation that threatens your comfort, health, or property, including total system failures during extreme temperatures, refrigerant leaks, electrical shorts or burning smells, frozen evaporator coils, clogged condensate drains causing water damage, and thermostats that have lost control of the system. We service all residential and light-commercial makes and models, from central split systems and heat pumps to ductless mini-splits.
How fast can you get to my home or business when I call for emergency AC service?
Because we keep on-call technicians stationed throughout Monroe County, our average arrival time inside Vonore’s city limits is 60–90 minutes. During widespread heatwaves or storms, we triage calls by urgency—households with infants, elderly occupants, or medical needs are prioritized. You will receive a real-time ETA text when a technician is dispatched, plus updates if traffic or weather cause any delay.
Are your emergency services really available 24/7, including weekends and holidays?
Yes. Our phone lines are staffed around the clock and our warehouse is stocked with the most common replacement parts. Whether your AC quits at 2 a.m. on the Fourth of July or noon on a Sunday, you’ll reach a live dispatcher who can book a technician immediately. Holiday and overnight calls are handled by our senior techs to ensure the fastest, most accurate diagnosis.
What steps should I take while waiting for the technician to arrive?
1) Turn the thermostat to OFF to prevent further damage. 2) If you smell burning or see sparks, shut the AC breaker at the main panel. 3) Mop up any standing water around the air handler to protect floors and prevent mold. 4) Open windows or run portable fans for air circulation. 5) Keep pets and children clear of the equipment. Sharing these observations with the dispatcher—strange noises, error codes, or recent storms—helps the technician arrive prepared with the right parts.
How much does emergency air-conditioning service cost in Vonore?
We charge a flat emergency diagnostic fee of $129 after normal business hours (5 p.m.–8 a.m.), which includes travel, system inspection, and a written estimate. Repairs are then priced per job, not by the hour, so you’ll know the exact cost before we begin. If you approve the work on the spot, the diagnostic fee is applied toward the repair. We also waive the after-hours surcharge for customers with an active Maintenance Plan.
What if my air conditioner can’t be repaired the same day?
If the system requires a specialty part we don’t have on the truck or if it’s beyond economical repair, we offer several stop-gap solutions: portable AC unit loaners at no charge, temporary refrigerant recovery and system bypass to prevent additional leakage, and priority scheduling for next-day installation of a new system. We’ll also provide a written quote on replacement options, including SEER-rated high-efficiency units eligible for TVA or federal tax incentives, so you can make an informed decision.