Emergency Service
Emergency Service | Heating and Air Conditioning | Vonore
When your “just another Tuesday” in Vonore suddenly turns into a furnace or freezer, HEP’s emergency heating and air conditioning team is on call 24/7 to get your comfort back on track. One quick call and a local, licensed technician is dispatched with fully stocked trucks, digital diagnostic tools, and the know-how to fix every major brand. There’s no overtime surprise, just transparent pricing and real-time updates so you can stop worrying about the system and start planning dinner again.
Neighbors know us for more than fast repairs; they count on us for courteous service that treats their homes like our own. From after-hours fixes to free second opinions, we back every job with iron-clad guarantees and friendly follow-ups. When seconds matter and comfort is non-negotiable, Vonore trusts HEP—Here to solve it, here to stay.
FAQs
Do you offer 24/7 emergency HVAC service in Vonore?
Yes. Our technicians are on call around the clock—nights, weekends, and holidays. When you place an emergency call, our dispatcher immediately assigns the nearest on-duty technician so you don’t have to wait until regular business hours to restore comfort and safety.
How fast can a technician get to my home or business during an emergency?
Because we station service vehicles throughout Monroe County, average arrival time inside Vonore city limits is typically 60 minutes or less. Severe weather or road closures can lengthen travel time, but you’ll receive live updates and an ETA by text or phone as the technician heads your way.
What situations qualify as an HVAC emergency?
Any issue that threatens safety, property, or health is considered an emergency. Examples include complete loss of heat in freezing weather, AC failure in extreme heat, gas or refrigerant leaks, smoking or sparking equipment, carbon-monoxide alarms, and flooding from frozen or clogged condensate lines. If you’re unsure, call us—our dispatcher will help you decide whether immediate service is necessary.
Will I pay extra for after-hours or holiday service?
There is a standard emergency diagnostic fee that covers the cost of sending a technician outside normal business hours. Once the problem is identified, you’ll receive a written, upfront quote before any repairs begin. We never add hidden mileage, overtime, or “show-up” charges, and we honor all quoted prices even if the repair takes longer than expected.
Can you repair all brands and types of heating and cooling equipment?
Absolutely. Our technicians are factory-trained to service gas furnaces, heat pumps, geothermal systems, ductless mini-splits, and central air conditioners from leading brands such as Trane, Carrier, Lennox, Goodman, Rheem, Daikin, and more. Each service vehicle carries a large stock of universal parts to resolve most emergencies in a single visit.
What can I do while waiting for the emergency technician to arrive?
1) Turn off power to the unit at the breaker or disconnect switch if you smell burning, see sparks, or hear loud metallic noises. 2) For suspected gas leaks, shut off the gas supply, evacuate the area, and call your utility company. 3) If the indoor temperature is dropping, close blinds, block drafts, and use safe space heaters. 4) Have your system’s make, model, and any warranty information handy. These steps protect your family and help our technician complete the repair faster.