Satisfaction Guarantee
Satisfaction Guarantee | Heating and Air Conditioning | Vonore
For Vonore homeowners, HEP backs every thermostat tap and vent of cool relief with a rock-solid 100% Satisfaction Guarantee. Invite our certified techs into your home and you’re not just booking a service—you’re welcoming neighbors who fine-tune your heating and air conditioning until it hums at peak efficiency. If you’re not thrilled, we’ll make it right or you don’t pay.
Whether it’s an emergency repair at dawn or a precision installation designed to last for decades, we pair clear, upfront pricing with five-star craftsmanship. We’re only finished when you’re smiling, not when the clock says we’re done. Count on HEP to deliver cozy warmth through Vonore’s chilliest nights, refreshing chill during its steamy afternoons, and total peace of mind all year long—guaranteed.
FAQs
What exactly does your Satisfaction Guarantee include for Vonore homeowners?
Our 100 % Satisfaction Guarantee promises that every heating or air-conditioning repair, maintenance visit, or new installation we perform in Vonore will meet the performance, comfort, and cleanliness standards we promised at the time of service. It covers our workmanship, all manufacturer-approved parts we install, thermostat calibration, system start-up, and a full safety check. If any of these items fall short within the guarantee period, we’ll return promptly to make them right—at no cost to you.
How long do I have to report a problem if I’m not satisfied?
You have a full 12 months from the original service date to let us know you’re unhappy with a repair or installation. For routine maintenance visits, you have 30 days. Simply call our Vonore office, email, or use the form on this page, and we’ll schedule a priority follow-up visit—usually within 24 hours.
Will I be charged a trip fee or labor costs if you have to come back under the guarantee?
No. All labor, diagnostic time, parts, and trip fees associated with correcting an issue covered by the Satisfaction Guarantee are 100 % free. You paid for a job done right the first time; if we have to return, that’s on us, not you.
Does the guarantee apply to both new system installations and small repairs?
Yes. Whether we replaced a capacitor, fixed a refrigerant leak, or installed a completely new high-efficiency heat pump, the same Satisfaction Guarantee applies. For new systems, it also covers correct sizing, ductwork connections, airflow balancing, and manufacturer-recommended start-up procedures.
How do I start a Satisfaction Guarantee claim?
1) Call our local number or submit a request online. 2) Describe the issue—uneven temperatures, strange noises, higher bills, etc.—and provide your original invoice number. 3) We’ll schedule a convenient appointment, usually the next business day. 4) Our technician will diagnose and correct the problem. 5) Before leaving, we’ll test the system with you present to confirm your satisfaction and provide a written service report.
If I sell my home in Vonore, is the Satisfaction Guarantee transferable to the new owner?
Yes, the guarantee automatically transfers once during its active period. Just leave a copy of your original invoice and this guarantee with the buyer or their realtor, and tell us the new owner’s name and contact information. The new homeowner then enjoys the remaining months of coverage without paying any transfer fees.