Heat Pump

HEP Heat and AirHeat Pump

Heat Pump | Air Conditioning | Heating and Air Conditioning | Walland

When Walland homeowners choose HEP for heat pump heating and air conditioning, they get more than a temperature fix—they gain a partner in year-round comfort. Our certified technicians design and install high-efficiency heat pumps that seamlessly switch between cozy warmth in winter and crisp, refreshing air conditioning in summer, all while lowering energy bills and reducing environmental impact. From free, no-pressure estimates to precision load calculations, we ensure every system is perfectly matched to your home and lifestyle.

Should anything ever go wrong, help is always nearby. We offer 24/7 emergency service, real-time text alerts when your technician is en route, and tidy workspaces that leave your home exactly as we found it—only more comfortable. Trust the Walland team that backs every job with the famous HEP “Happy, Energized, Protected” promise, and discover how effortless—and affordable—total home climate control can be.

FAQs

How does a heat pump provide both heating and cooling for my Walland home?

A heat pump works by transferring heat rather than generating it. In summer, it pulls heat from inside your home and releases it outdoors, acting like a high-efficiency air conditioner. In winter, it reverses the cycle, extracting ambient heat energy from the outside air—even when temperatures drop near freezing—and bringing it indoors. A built-in reversing valve switches the refrigerant flow, allowing one system to deliver year-round comfort without the need for separate furnace and A/C units.

Is a heat pump efficient in Walland’s climate?

Yes. Walland experiences relatively mild winters and warm, humid summers, a range that suits modern air-source heat pumps well. Units with high HSPF (Heating Seasonal Performance Factor) and SEER2 (Seasonal Energy Efficiency Ratio) ratings can achieve 300 %–400 % efficiency in winter and 15-20 % higher cooling efficiency than older central A/C units in summer. For occasional cold snaps, most systems include auxiliary electric heat strips or can be paired with a gas furnace in a dual-fuel setup to ensure comfort without sacrificing efficiency.

What size heat pump do I need for my house?

Proper sizing is critical. Rather than relying on rule-of-thumb tonnage estimates, our technicians perform a Manual J load calculation that factors in square footage, insulation levels, window orientation, air infiltration, and even how many people live in the home. An undersized unit will struggle in extreme weather and shorten its lifespan, while an oversized unit will short-cycle, causing humidity issues and higher utility bills. After the load calculation, we’ll recommend the correct tonnage—typically between 1 ½ and 5 tons for most Walland residences.

How often should my heat pump be serviced?

We recommend two maintenance visits per year—one in early spring before cooling season and another in early fall before heating season. A professional tune-up includes cleaning the indoor and outdoor coils, checking refrigerant charge, tightening electrical connections, testing safety controls, lubricating motors, and verifying thermostat operation. Regular service can cut energy consumption by up to 20 %, extend equipment life, and keep manufacturer warranties valid.

Can a new heat pump use my existing ductwork?

In most cases, yes. If your home already has a forced-air furnace or central A/C, the existing duct system can be adapted to a heat pump. Our team will inspect the ducts for proper sizing, insulation, and leakage. Minor modifications—such as sealing joints, adding returns, or increasing supply runs—may be needed to optimize airflow and meet the static pressure requirements of modern high-efficiency equipment.

Are there rebates or incentives for installing a heat pump in Walland?

Absolutely. TVA’s EnergyRight program often provides $150–$500 bill credits for qualifying high-efficiency heat pumps. Federal tax credits under the Inflation Reduction Act cover 30 % of the installed cost, up to $2,000, for ENERGY STAR certified models. Many utility providers in Blount County also offer time-of-use rate discounts for heat-pump owners who install smart thermostats. We’ll help you assemble the paperwork and maximize every available incentive to lower your upfront investment.

HEP Heat and Air
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(423) 228-7742