Certified Technicians
Certified Technicians | Heat Repair | Heating and Air Conditioning | Walland
When a sudden chill settles over Walland, homeowners know they can trust HEP’s certified technicians to restore warmth with speed and precision. Our team trains year-round on the latest diagnostic tools, so we arrive ready to pinpoint the issue, explain the fix in plain language, and get your system humming again—often in a single visit. From aging furnaces that groan at startup to modern heat pumps flashing cryptic error codes, we’ve seen it all and carry the genuine parts to prove it.
Choosing HEP means more than a quick heat repair; it’s peace of mind that your comfort is protected by background-checked professionals who live and work right here in Blount County. We treat every home like our own—wearing boot covers, leaving no mess behind, and backing every job with an iron-clad satisfaction guarantee. When you need reliable warmth, day or night, call the local experts who make Walland cozy again.
FAQs
What kinds of heating systems can your certified technicians repair in Walland?
Our NATE-certified technicians are trained to diagnose and repair a full range of residential and light-commercial heating equipment, including gas and electric furnaces, heat pumps (air-source and geothermal), dual-fuel systems, ductless mini-splits, and hydronic boilers. If it heats your home, chances are we have the expertise, specialized tools, and factory-authorized parts to fix it quickly and safely.
How fast can you arrive for an emergency heat repair in Walland?
We offer true 24/7 emergency service across Walland and the surrounding Blount County communities. Calls received during normal business hours are typically dispatched within two hours. After-hours and holiday calls are answered by a live representative, and an on-call technician is usually on site within 3–4 hours—or sooner when weather conditions are extreme.
Are your heating repair technicians licensed, insured, and background-checked?
Yes. Every field technician holds a Tennessee HVAC license, maintains full liability and workers’ compensation coverage, and passes annual background and drug screenings. In addition, all techs complete ongoing factory and NATE certification courses to stay current with evolving codes and manufacturer requirements.
What warning signs indicate I should schedule professional heat repair?
Contact us if you notice any of the following: • Little or no airflow from vents • Uneven temperatures or cold spots • Unusual noises (grinding, banging, squealing) • Burning or musty odors when the unit runs • Short cycling (turns on and off rapidly) • Unexpectedly high utility bills • The system won’t start or keeps tripping breakers Addressing these issues promptly prevents larger, costlier breakdowns.
Do you provide warranties or guarantees on your heating repair work?
Absolutely. All repairs include a 1-year parts and labor warranty, and many OEM components carry longer manufacturer warranties. We also back every job with a 100 % satisfaction guarantee—if you’re not happy with our workmanship, we’ll make it right at no extra cost.
What can I do after the repair to prevent future heating problems?
1. Schedule professional maintenance each fall to clean, test, and calibrate the system. 2. Replace or wash air filters every 1–3 months. 3. Keep supply and return vents unobstructed by furniture or rugs. 4. Install a programmable or smart thermostat to reduce excess run time. 5. Seal leaky ductwork and add insulation where needed. 6. Address odd noises or performance changes early—small fixes now save big repairs later. We offer affordable maintenance plans that include priority service, seasonal tune-ups, and repair discounts to keep your heating equipment reliable year-round.