Industry-leading Warranties
Industry-leading Warranties | HVAC Unit Replacement | Heating and Air Conditioning | Walland
When your Walland home needs dependable climate control, HEP is the name locals trust for fast, flawless HVAC unit replacement backed by the region’s most comprehensive warranties. Our certified technicians arrive on time, respect your property, and install high-efficiency systems engineered to lower utility bills while elevating year-round comfort. Because we stand behind every screw and sensor, you gain true peace of mind with industry-leading parts and labor coverage that keeps surprise expenses off your to-do list.
From the first phone call to the final thermostat test, our team makes the process refreshingly simple—explaining options, securing permits, and handling all disposal. We even register your new equipment for maximum factory protection and offer flexible financing so budget never blocks better air. Choose HEP today and relax knowing that your comfort, and your wallet, are protected for the long haul.
FAQs
What types of warranties come with a new HVAC unit replacement in Walland?
Every system we install is covered by two categories of protection: 1) the manufacturer’s limited parts warranty, and 2) our in-house labor warranty. The parts warranty is issued by the equipment maker and normally ranges from 10 to 12 years on major components such as the compressor, condenser coil, and heat exchanger. Our labor warranty backs the quality of our workmanship for up to 2 years at no extra cost—meaning if anything we installed fails during that period, we fix it free of charge.
How long do the warranties actually last, and can I extend them?
For most air conditioners and heat pumps we install, the standard factory warranty is 10 years on all functional parts once the unit is registered within 60 days of installation. High-efficiency furnaces usually include a lifetime heat-exchanger warranty plus 10 years on other parts. Our labor warranty is 2 years, but you can purchase an extended labor plan that stretches coverage to 5, 7, or even 10 years. Extended labor agreements are fully transferable and lock in today’s labor rates, shielding you from future price increases.
Are the warranties transferable if I sell my home?
Yes. As long as the equipment was properly registered with the manufacturer after installation, the remaining balance of the parts warranty can be transferred to the new homeowner for a small processing fee (typically $79–$99, set by the manufacturer). Any unused portion of your labor warranty or extended service plan is also transferrable at no charge, giving potential buyers extra peace of mind and adding resale value to your property.
What actions could void my HVAC warranty?
The most common warranty-voiding mistakes are (1) failing to register the equipment within the required timeframe, (2) neglecting annual maintenance documented by a licensed HVAC contractor, (3) using unapproved replacement parts or refrigerants, (4) allowing anyone other than a licensed professional to modify the system, and (5) ignoring minor problems until they cause major damage. Read the warranty booklet carefully and keep all service receipts; they are your proof of compliance if a claim ever arises.
Is annual maintenance really required to keep my warranty valid?
Yes. All major manufacturers explicitly state that proof of routine professional maintenance is a condition of warranty coverage. Our Comfort Club maintenance plan satisfies this requirement. We perform a 21-point inspection and cleaning each spring (cooling) and fall (heating), document the visit in our digital records, and provide you with a written report. This paperwork is what the warranty administrator will request if you ever file a claim.
How do I file a warranty claim, and what costs will I still be responsible for?
If you notice a problem, call our office first. We will schedule a diagnostic visit, confirm the failure, and submit the parts request to the manufacturer on your behalf. Once the claim is approved, the part itself is supplied at no cost. You are responsible only for the labor to replace the part unless you have an extended labor warranty, in which case there is no charge. Consumables like refrigerant, filters, or ancillary damage (e.g., water damage from a clogged drain) are not covered by any HVAC parts warranty and may incur additional costs.