Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Wartburg
When a Wartburg cold snap sends your furnace into hibernation, HEP Heating & Air Conditioning delivers fast, courteous heat repair backed by our 100% Satisfaction Guarantee. Our certified technicians arrive on time, respect your home, and explain every option up-front, so you always know exactly what’s being done and why. If you’re not completely satisfied with the results, we’ll return and make it right—no excuses, no extra fees.
Neighbors throughout Wartburg trust us because we pair small-town friendliness with industry-leading expertise. From strange noises and uneven temperatures to a system that just won’t start, we handle every heat repair with meticulous care, modern tools, and parts stocked on our trucks for same-day fixes whenever possible. Stay warm, save energy, and relax knowing HEP’s guarantee means you only pay for comfort that lasts.
FAQs
What does your satisfaction guarantee cover for heat repair services in Wartburg?
Our satisfaction guarantee promises that you will be completely pleased with the workmanship and customer service you receive during any heating repair in Wartburg. If a repair we perform fails within the first year due to workmanship or parts we supplied, we will return at no charge to make it right. If we cannot meet the performance or comfort objectives we promised, we will refund the portion of the service cost related to the unsatisfactory work. The guarantee also covers courteous treatment of your home—our technicians wear shoe covers, use drop cloths, and clean up after themselves, or we pay for a professional cleaning.
How quickly can you send a technician to my Wartburg home for emergency heat repair?
We offer true 24/7 emergency dispatch for Wartburg and surrounding Morgan County communities. Calls received before 10 p.m. are typically handled within two hours, day or night. Overnight calls after 10 p.m. are prioritized for no-heat situations and life-safety concerns; those are usually reached within three hours. Our fully stocked service vehicles start each day in Wartburg, so in most cases the technician can complete the repair in a single visit without leaving for parts.
Are there any additional fees for after-hours or weekend furnace repairs?
Yes. Because after-hours repairs require overtime staffing, a modest emergency dispatch fee is added to our standard diagnostic charge for calls booked Monday–Friday after 5 p.m., weekends, and holidays. However, if you authorize the recommended repair during the same visit, we credit 50 % of that emergency fee toward the final invoice. Maintenance-plan members never pay the dispatch fee at all; they only pay for parts and labor related to the repair itself.
What brands and heating systems can your technicians service or replace?
Our NATE-certified technicians are experienced with virtually every major residential and light-commercial heating brand found in Wartburg, including Trane, Carrier, Lennox, Goodman, Rheem, York, and American Standard. We repair gas furnaces, electric furnaces, heat pumps, ductless mini-splits, and dual-fuel hybrid systems. If your equipment is obsolete or unsafe, we can provide same-day replacement quotes and install high-efficiency units that meet Tennessee’s latest energy codes.
Will a repair performed by your company void my existing manufacturer’s warranty?
No. We follow manufacturer-approved diagnostic and repair procedures and install genuine or OEM-approved replacement parts. All work is documented with model and serial numbers to maintain your warranty records. If your unit is still under a parts warranty, we will process the claim on your behalf, so you pay only the labor associated with the repair. In addition, the one-year labor warranty that comes with our repairs runs concurrently with, not in place of, the factory warranty.
How can I keep my heating system running efficiently after the repair?
1. Change or clean your air filter every one to three months, depending on usage and indoor air quality. 2. Keep supply and return vents unblocked by furniture, rugs, or drapes so airflow remains balanced. 3. Schedule professional maintenance every fall; our tune-ups include combustion analysis, safety checks, and efficiency optimization. 4. Install a programmable or smart thermostat to prevent overheating the home when no one is present. 5. Seal and insulate ductwork—especially in unconditioned spaces—to reduce heat loss. Following these steps can improve efficiency by up to 20 % and extend the life of your newly repaired system.