Emergency Service
Emergency Service | Heating and Air Conditioning | Washburn
When a cold mountain night or a muggy summer afternoon turns into an unexpected crisis, Washburn homeowners trust HEP’s round-the-clock experts to restore comfort fast. Our certified technicians arrive with fully stocked trucks, advanced diagnostic tools, and the know-how to fix any brand’s heating and air conditioning system on the first visit. From furnace flameouts to AC refrigerant leaks, we diagnose, repair, and test every component so you can breathe easy again—no overtime surprises, ever.
As a neighbor-owned company, we treat every emergency call like it’s for family. That means transparent pricing, clear communication, and a 100% satisfaction promise backed by decades of local service. When minutes matter, choose the team Washburn has counted on for generations: HEP, where “Happy, Efficient, Professional” isn’t just a slogan—it’s how we bring comfort back to your home.
FAQs
What situations count as an HVAC emergency and how fast can you reach my home or business in Washburn?
Anything that threatens comfort, safety, or property qualifies—no heat in winter, no cooling during extreme summer temps, gas smells, burning odors, major water leaks from the air handler, or a system that trips breakers repeatedly. Our on-call technicians live and stage parts right here in the Washburn area, so we typically arrive within 60–90 minutes of your call, 24/7/365, even on holidays.
Are your emergency-service technicians qualified to work on any brand of furnace or air conditioner?
Yes. All of our techs hold North Dakota HVAC and EPA Section 608 certifications (universal) and receive continuous factory training on the latest models from Trane, Carrier, Lennox, York, Rheem, Goodman, Daikin, Mitsubishi, and more. We also maintain an extensive parts inventory on the service vans to handle most repairs in a single visit, regardless of brand or model year.
What can I safely do while waiting for the technician to arrive?
First, turn off the system at the thermostat and the breaker if you smell gas, see sparks, or notice water pooling. Open windows for ventilation if there is a combustion odor. Check that return-air vents are clear and replace a severely clogged filter if you have a spare. For no-heat calls, close interior doors to trap warmth and use space heaters only if they have tip-over protection. Never attempt to open the furnace or AC cabinet yourself—this can void warranties and create shock or fire hazards.
Do you charge additional fees for emergency calls made at night, on weekends, or holidays?
We do not charge hidden or ‘surprise’ fees. A modest after-hours diagnostic fee covers the extra staffing cost, and you’ll receive a flat, upfront repair quote before any work begins. If you approve the repair, that diagnostic fee is applied toward the total. We also offer financing options for larger fixes and honor manufacturer parts warranties whenever applicable.
If my system can’t be fixed immediately, can you provide temporary heating or cooling?
Absolutely. For heating failures, we can deploy safe, vent-free temporary heaters sized to your square footage. For cooling failures, we offer portable spot coolers or window units. These rentals are delivered and set up during the same visit, so your family or customers stay comfortable until permanent repairs or equipment replacement is completed.
How can I reduce the chance of future HVAC emergencies?
The most effective step is enrolling in our Comfort Shield Maintenance Plan, which includes two precision tune-ups per year, priority scheduling, and parts-and-labor discounts. Between visits, change 1-inch filters every 30–60 days, keep outdoor condenser coils free of grass clippings and snow, and listen for unusual noises. Addressing minor issues early—like a weak capacitor or dirty flame sensor—prevents them from escalating into costly midnight breakdowns.