Emergency Calls
Emergency Calls | Air Conditioning | Heating and Air Conditioning | Whitwell
When sudden heat waves hit Whitwell, HEP’s emergency calls heating and air conditioning team is on standby 24/7, racing to your doorstep with fully stocked trucks and certified technicians. We pinpoint problems fast—whether it’s a frozen coil, a tripped breaker, or a mysterious rattle—and restore cool comfort before you break a sweat.
From historic farmhouses to busy storefronts, our pros service every make and model of air conditioning equipment with upfront pricing and a satisfaction guarantee. One call, one click, or one text is all it takes to bring dependable relief back to your space—because in Whitwell, comfort can’t wait.
FAQs
What situations are considered an air-conditioning emergency in Whitwell?
An AC emergency is any situation that poses a safety risk or could lead to major system damage if left unaddressed. Examples include complete system failure during extreme heat, electrical burning smells, loud grinding or screeching noises, refrigerant leaks, frozen indoor or outdoor coils, a tripped breaker that immediately trips again, or water pooling around the air handler. If you are unsure, call us—our dispatcher will help you decide whether immediate service is necessary.
How quickly can your technicians reach my home or business for an emergency call in Whitwell?
Because we keep on-call technicians stationed within Marion County, our average response time inside Whitwell city limits is 60–90 minutes. During severe weather or high-volume periods, we triage calls by urgency and life-safety factors, but you will always receive an estimated arrival time when you book. We also provide real-time text or phone updates so you know exactly when help is on the way.
Are your emergency air-conditioning services truly available 24/7, even on weekends and holidays?
Yes. We maintain a rotating on-call schedule so a fully-certified HVAC technician is available every hour of every day—including nights, weekends, and all major holidays. Our trucks are pre-stocked with the most commonly needed replacement parts (capacitors, contactors, motors, refrigerant, fuses, etc.) to resolve most emergencies in a single visit, no matter when the breakdown occurs.
What can I do to protect my system and my family while waiting for the emergency technician?
1) Turn the thermostat to OFF to prevent further damage if the unit is short-cycling, making unusual noises, or leaking. 2) If you smell burning or see sparks, shut off power at the breaker panel. 3) For water leaks, place towels or a pan under the air handler to limit ceiling or floor damage. 4) Keep doors and blinds closed to retain cool air, and use fans for circulation. 5) Have your model and serial number ready; this helps us verify parts availability before arrival.
How much does an emergency AC service call cost in Whitwell?
Our after-hours diagnostic fee is $129, which covers travel to your location, a full system inspection, and a detailed report of findings. Once we identify the problem, you receive a flat-rate quote for the repair before any work begins, so there are no surprises. Common emergency fixes—such as replacing a capacitor—typically range from $150–$300 total, while larger repairs like a condenser fan motor can run $400–$650. We accept major credit cards, offer financing on repairs over $500, and waive the diagnostic fee if you approve the recommended repair on the spot.
Can you service all brands and types of air-conditioning systems during an emergency?
Absolutely. Our EPA-certified technicians are trained on every major brand, including Trane, Carrier, Lennox, Rheem, Goodman, and Daikin. We handle central split systems, heat pumps, ductless mini-splits, and packaged rooftop units. If your system uses R-410A or older R-22 refrigerant, we have both in stock and follow current EPA guidelines for handling and recovery. In rare cases where a specialty part must be ordered, we will perform a temporary repair or provide portable cooling solutions until the permanent fix is completed.