Certified Technicians
Certified Technicians | Heat Repair | Heating and Air Conditioning | Whitwell
When a sudden cold snap hits Whitwell, you need more than a quick fix—you need certified pros who know exactly how to coax warmth back into your home. HEP’s seasoned technicians arrive fast, armed with advanced diagnostics and a reputation for getting the job done right the first time. From sputtering furnaces to uneven room temperatures, our team pinpoints the source of the problem and delivers precise heat repair that restores comfort without the guesswork.
Because we live and work in the same Tennessee neighborhoods you do, we treat every call with hometown urgency. We’re on-call 24/7, back our work with iron-clad warranties, and never leave a mess behind. Schedule an appointment today, and discover why Whitwell families have trusted HEP for decades to keep the heat on and the worry off.
FAQs
What kinds of heating systems do your certified technicians repair in Whitwell?
Our Whitwell team is trained and certified to service almost every residential and light-commercial heating system on the market. That includes gas and electric furnaces, heat pumps, ductless mini-splits, packaged rooftop units, and hybrid dual-fuel systems. We stock OEM and high-quality aftermarket parts for major brands such as Trane, Lennox, Carrier, Rheem, Goodman, and more, so most repairs can be completed in a single visit.
How fast can you respond to a no-heat emergency?
We provide 24/7 emergency dispatch throughout Whitwell and the surrounding Sequatchie Valley. Calls received before 10 p.m. are usually answered within 2 hours, and true no-heat emergencies during freezing weather are prioritized for immediate dispatch—often in 60 minutes or less. Our service trucks are GPS-routed from our local shop on Main Street, so you’re never waiting on a technician coming from another city.
Are your heating repair technicians licensed, insured, and background-checked?
Yes. Every technician on our team holds a Tennessee mechanical contractor’s HVAC license or works under the direct supervision of a licensed journeyman. We carry $2 million in general liability and workers’ compensation insurance, and all field employees pass annual background checks and drug screenings. Certificates of insurance and license numbers are available on request for your peace of mind.
What warning signs mean I should call for heater repair instead of waiting?
Call us as soon as you notice any of the following: uneven or insufficient heat, cold air blowing from vents, unexplained spikes in utility bills, unusual noises (grinding, banging, squealing), persistent burner cycling, a yellow or flickering gas furnace flame, or tripped breakers when the heater starts. Addressing these issues early prevents bigger component failures and keeps your family safe from carbon monoxide and electrical hazards.
Do you guarantee your heat repair work?
All repairs include a 1-year parts and labor warranty covering the specific components we replace. If a part we installed fails within 12 months under normal operating conditions, we’ll return at no charge to repair or replace it. For added protection, customers can opt for our Comfort Shield Plan, which extends coverage to 3 years and includes seasonal maintenance visits and priority scheduling.
What can I do to reduce the chance of future heating breakdowns?
The single best step is scheduling professional preventative maintenance every fall. During a tune-up, we clean burners, inspect heat exchangers for cracks, tighten electrical connections, calibrate thermostats, change filters, and check safety controls. Homeowners should also replace or clean filters monthly, keep supply and return vents clear of furniture, and avoid setting the thermostat to extremes that force the system to short-cycle. Our technicians will happily show you routine care tips during any service visit.