Emergency Availability
Emergency Availability | Heat Repair | Heating and Air Conditioning | Whitwell
When your Whitwell home suddenly turns icy in the middle of the night, HEP’s emergency team is ready to roll. Our NATE-certified technicians answer calls 24/7, arriving fast with fully stocked trucks so the warmth comes back on the first visit. From older furnaces to the latest high-efficiency systems, we diagnose and fix issues quickly, protect your pipes from freezing, and treat your home with the respect it deserves—plastic booties, clear explanations, no surprise fees.
Choose HEP for dependable heat repair that keeps your family safe and comfortable year-round. We back every service with rock-solid warranties, upfront pricing, and the reassurance that a live dispatcher is always just a phone call away. When minutes matter, trust the local pros who have been restoring Whitwell’s comfort for decades—contact us now and feel the heat again.
FAQs
What qualifies as an HVAC emergency and how quickly can you arrive in Whitwell?
An HVAC emergency is any situation that threatens your family’s safety or property, such as total loss of heat on a freezing night, a burning smell coming from the furnace, carbon-monoxide alarm activation, or flooding around the indoor unit. Because we maintain a fully staffed 24/7 dispatch center in Whitwell, a certified technician is typically at your door within 60–90 minutes of your call, day or night, weekends and holidays included.
Do you charge extra for after-hours, weekend, or holiday heat repair calls?
No. Our emergency rate is the same at 2 a.m. on Sunday as it is at 2 p.m. on a Wednesday. We believe you shouldn’t have to decide between comfort and cost, so we publish one transparent price schedule that already includes travel, diagnostic, and basic labor fees. You will always receive a written estimate for any additional parts or specialized labor before work begins.
What brands of furnaces and heat pumps can your technicians service or replace?
Our NATE-certified technicians train continuously and carry factory-authorized parts for all major brands found in Whitwell, including Trane, Carrier, Lennox, Goodman, Rheem, Bryant, York, American Standard, and Ruud. If your system is an older or less common brand, we have regional suppliers that can overnight OEM parts, ensuring most repairs are completed the same or next day.
How can I tell if my heating system needs emergency repair or routine maintenance?
Call for emergency service if you experience no heat, rapid cycling with breaker trips, visible sparks or smoke, a lingering gas odor, or the sound of metal grinding. Routine maintenance issues usually involve minor airflow problems, higher-than-normal energy bills, or occasional odd noises that stop when the unit cycles off. When in doubt, shut the system down at the breaker and call us; our technician will advise whether the problem can wait or requires immediate attention.
What should I do while waiting for the technician during a heating outage?
1) Turn the thermostat to OFF and switch off the furnace at the breaker to prevent further damage. 2) Check that all gas appliances are off and ventilate the area if you smell gas. 3) Close blinds and curtains to retain heat, and use space heaters safely—keep them at least three feet from combustibles and never leave them unattended. 4) Gather model and serial numbers of your HVAC equipment; this helps us bring the correct replacement parts. 5) Keep a phone handy so the technician can call for directions or status updates.
Are your emergency heat repair services backed by any warranties or guarantees?
Absolutely. All replacement parts come with the manufacturer’s warranty—typically one year for most components—while our labor is covered by a 90-day workmanship guarantee. If the same issue reoccurs within that period, we return at no charge. For added peace of mind, you can enroll in our Comfort Shield Plan, which extends parts coverage up to five years and includes two precision tune-ups annually at a discounted rate.