Emergency Repair
Emergency Repair | Heating and Air Conditioning | Whitwell
When the unexpected strikes in Whitwell—whether your furnace cuts out on a frosty night or your AC fails in a midday heatwave—HEP is standing by with rapid-response emergency repair service. Our certified technicians live and work in the community, so they’re already on the road with fully stocked vans, ready to restore your heating and air conditioning before discomfort turns into crisis. With transparent pricing and real-time updates, you’ll never be left guessing when help will arrive.
Day or night, one call connects you to a friendly dispatcher who can pinpoint your location and dispatch a tech in minutes. We troubleshoot on-site, explain every fix in plain language, and back our work with a satisfaction guarantee—so you can get back to enjoying a safe, comfortable home without the stress. Trust the local pros Whitwell counts on; trust HEP to keep the climate in your house exactly how you like it.
FAQs
What qualifies as an HVAC emergency and how fast can you get to my Whitwell home or business?
Any situation that threatens your safety, comfort, or property—such as a complete heating or cooling outage during extreme temperatures, burning smells, sparks, gas odors, or water leaks from the system—counts as an emergency. Our Whitwell-based dispatch line operates 24/7/365. Once you call, a live representative immediately assigns the job to the on-call technician, who is usually at your door within 60–90 minutes, day or night.
Do you service all makes and models of furnaces, heat pumps, and air conditioners?
Yes. Our technicians carry universal EPA refrigerant certification and receive ongoing factory training, allowing them to diagnose and repair virtually every brand on the market—including Lennox, Carrier, Trane, Goodman, Rheem, York, Mitsubishi, and more. We also stock common parts on our service trucks, which lets us fix most units on the first visit even after normal business hours.
Are your emergency technicians licensed, insured, and background-checked?
Absolutely. Every service expert is Tennessee-licensed, NATE-certified, fully insured for liability and workers’ compensation, and has passed comprehensive background and drug screenings. That means you can feel safe letting us into your Whitwell home and confident the work will meet or exceed local code requirements.
How much does an emergency HVAC repair cost, and are there extra after-hours fees?
We charge a flat diagnostic fee that covers the technician’s travel to your location and a complete system evaluation, whether it’s 2 pm or 2 am. After diagnosing the issue, we present upfront, menu-style pricing for the repair itself—no hidden charges or surprise overtime multipliers. You approve the total before any work begins, and we accept cash, major credit cards, and convenient financing for larger repairs.
What should I do while waiting for the technician to arrive?
1. Turn off the HVAC system at the thermostat and, if you smell gas or burning, shut off the power at the breaker. 2. For cooling failures in summer, close blinds and doors to keep indoor temperatures down. For heating failures in winter, wear layers and use safe space heaters if available. 3. Do not attempt DIY electrical or refrigerant repairs—these can be dangerous and may void warranties. 4. Keep pets and children away from the equipment so the tech has clear, safe access when they arrive. 5. Gather any warranty documents or recent maintenance records; they can help speed up diagnostics.
Can you help me prevent future emergency breakdowns?
Yes. After getting your system running, we’ll explain what caused the failure and recommend preventive steps. These often include enrolling in our Precision Tune-Up Plan, which provides two seasonal maintenance visits, priority scheduling, and discounts on repairs. Routine maintenance can reduce unexpected breakdowns by up to 70 %, extend equipment life, and keep energy bills in check—saving you money and stress in the long run.