Certified Cooling Experts
Certified Cooling Experts | Air Conditioning | Heating and Air Conditioning
When Tennessee humidity turns relentless, trust HEP’s certified cooling experts to keep your home refreshingly comfortable. Our team combines decades of know-how with the latest technology in air conditioning to install, repair, and fine-tune systems that run quietly, efficiently, and reliably—even on the hottest afternoons. From precision load calculations to spotless post-service clean-ups, we sweat every detail so you don’t have to.
Call us any time, day or night, and a friendly technician will arrive equipped to diagnose issues fast, explain your options clearly, and deliver solutions that fit your budget. With transparent pricing, energy-saving upgrades, and preventative maintenance plans, HEP helps you enjoy year-round peace of mind—and lower utility bills—without breaking a sweat.
FAQs
How often should I have my air conditioner serviced by a certified cooling expert?
We recommend professional maintenance once a year, ideally in the spring before heavy summer use. A yearly tune-up includes cleaning coils, checking refrigerant levels, tightening electrical connections, lubricating moving parts, and testing overall system performance. Regular service keeps efficiency high, lowers energy costs, extends equipment life, and helps prevent unexpected breakdowns during peak heat.
What brands and types of air-conditioning systems do you service or install?
Our certified technicians are factory-trained to work on all major brands—Carrier, Trane, Lennox, Rheem, Goodman, York, Daikin, and more. We service and install central split systems, heat pumps, ductless mini-splits, rooftop package units, and variable-speed inverter systems. If you’re unsure about compatibility, call us with your model number and we’ll confirm support or recommend the best replacement option.
What is a SEER rating and why does it matter when choosing a new AC unit?
SEER (Seasonal Energy Efficiency Ratio) measures cooling output divided by electrical energy used over a typical season. The higher the SEER, the more efficient the unit. Federal standards now require a minimum SEER of 14 or 15 depending on region, but high-efficiency models reach 20-plus. Choosing a higher SEER unit can cut cooling costs up to 40 %, reduce environmental impact, and often qualifies for utility rebates or tax incentives.
How can I improve my home’s indoor air quality while running the air conditioner?
Start with a high-quality filter (MERV 8-13) and replace or clean it every 1-3 months. Consider adding a whole-home air purifier or UV light inside the ductwork to neutralize allergens, bacteria, and mold. Keep humidity between 30-50 % with a properly sized system or a standalone dehumidifier. Finally, schedule duct inspections; sealing or cleaning ducts prevents pollutants from circulating and boosts efficiency.
Do you offer 24/7 emergency AC repair, and what issues qualify as an emergency?
Yes. Our certified cooling experts are on call 24/7 for no-cool situations, refrigerant leaks, electrical failures, frozen coils, or any condition that poses safety risks (burning smells, sparking, smoke). We arrive with fully stocked vans and most repairs are completed on the first visit. After-hours service fees apply, but maintenance plan members receive discounted rates.
Are there financing options or rebates available for upgrading to a new high-efficiency air conditioner?
Absolutely. We partner with leading financing providers to offer low-interest or 0 % promotional plans with flexible terms up to 60 months. In addition, many utilities provide rebates for ENERGY STAR–rated equipment, and federal tax credits are available for qualifying high-efficiency systems or heat pumps. Our team will handle the paperwork and rebate submissions to maximize your savings.