Emergency Service
Emergency Service | Air Conditioning | Heating and Air Conditioning | Newport
When your Newport home swelters in a summer heatwave or shivers through an unexpected cold snap, HEP is on call 24/7 with rapid-response air conditioning expertise. One quick call brings an experienced, background-checked technician racing to your door—fully stocked truck, upfront pricing, and a promise to restore comfort on the first visit whenever possible. From refrigerant leaks to frozen coils or total system failures, we troubleshoot, repair, or replace with craftsmanship backed by local reputation and industry-leading warranties.
Because emergencies don’t wait, neither do we. Whether it’s the middle of the night, a holiday weekend, or a stormy afternoon on the coast, our Newport team prioritizes safety, transparency, and clear communication. We’ll walk you through every option, keep the work area spotless, and make sure your restored air conditioning runs efficiently long after we roll away. Call HEP now and breathe easy—help is minutes, not hours, away.
FAQs
What situations count as an air-conditioning emergency?
Anything that threatens your comfort, safety, or property warrants an emergency call. Typical examples include complete system failure during extreme heat, refrigerant leaks, electrical burning smells, loud banging or grinding noises, frozen evaporator coils, and water leaks that could damage ceilings or walls. If you are unsure, err on the side of caution and call—our dispatcher will help you decide whether immediate service is needed.
How fast can your technicians get to my Newport home or business?
Because we keep fully stocked service vans and an on-call team in Newport, most customers are reached within 60–90 minutes of their call—often sooner in downtown and harbor-area neighborhoods. During wide-spread heatwaves we triage calls by urgency, but you will always receive an accurate ETA and live status updates by text or phone.
Do you really provide 24/7 emergency service, even on weekends and holidays?
Yes. Our phone lines are staffed around the clock, 365 days a year—including nights, Sundays, and major holidays like the Fourth of July or Christmas. A licensed, background-checked technician is always on standby, and there is no additional fee for after-hours dispatch beyond a modest flat emergency trip charge that we disclose up front.
What types or brands of air-conditioning systems can you repair in an emergency?
Our team is factory-trained to diagnose and repair central split systems, ductless mini-splits, heat pumps, rooftop units, and packaged terminal ACs. We carry common OEM and universal parts for brands such as Trane, Carrier, Lennox, Mitsubishi, Daikin, Rheem, Goodman, and York. If a rare part is required, we can often source it the same day from our regional supply network.
Will I get a clear estimate before any emergency repair work starts?
Absolutely. After troubleshooting, your technician will explain the problem, outline repair options, and present a written, flat-rate estimate that includes parts, labor, and any overtime fees. No work begins until you sign off, and we honor that price—even if the job takes longer than expected.
What can I do to avoid future AC emergencies?
The best prevention is regular maintenance. Schedule a spring tune-up to clean coils, check refrigerant levels, tighten electrical connections, and inspect the condensate drain. Replace air filters every 1–3 months, keep outdoor units free of debris, and install a smart thermostat to reduce wear. Our Comfort Club maintenance plan includes two precision tune-ups a year, priority scheduling, and discounts on any repairs—saving you money and minimizing the chance of middle-of-the-night breakdowns.