NATE-certified Technicians
NATE-certified Technicians | HVAC Unit Replacement | Heating and Air Conditioning | Powell
When the seasons in Powell swing from sweltering summers to frosty winters, you can count on HEP’s NATE-certified technicians to keep your home perfectly comfortable. Our specialists bring years of hands-on expertise, factory training, and a neighborly attitude to every service call, ensuring your new system is sized, installed, and calibrated for peak efficiency. From arriving on time to leaving your space spotless, we focus on the little details that make a big difference, all while backing our work with industry-leading warranties and 24/7 emergency support.
Choosing HEP for your HVAC unit replacement means more than swapping out old equipment—it’s an investment in lower energy bills, quieter operation, and lasting peace of mind. We tailor solutions to Powell’s unique climate and your household’s specific needs, offering transparent estimates, easy financing options, and clear explanations at every step. Let us transform your comfort with cutting-edge technology, premium parts, and the friendly service you expect from a local team that truly cares.
FAQs
Why should I insist on NATE-certified technicians for my HVAC replacement in Powell?
NATE (North American Technician Excellence) certification is the industry’s most respected credential. A NATE-certified technician has passed rigorous exams covering load calculations, electrical and refrigerant systems, combustion safety, and local code requirements. Choosing a NATE pro means your new system will be sized correctly, installed to manufacturer specifications, and commissioned for peak efficiency—fewer callbacks, lower energy bills, and a longer equipment life. Not every contractor in Powell carries this certification, so it’s a key quality indicator.
What exactly happens during a full HVAC unit replacement?
1. In-home consultation and Manual J load calculation to determine right capacity. 2. Equipment selection (heat pump, gas furnace, air conditioner, or dual-fuel) based on your comfort goals and budget. 3. Safe removal and EPA-compliant disposal of the old equipment. 4. Replacement of refrigerant line sets, drain lines, and in many cases the electrical whip and gas connections. 5. Ductwork modifications or sealing if airflow improvements are needed. 6. Installation of new thermostat, surge protection, and filtration or IAQ add-ons. 7. Start-up and commissioning: refrigerant charge verification, static pressure test, and system performance documentation per ACCA guidelines. 8. Final county inspection and homeowner walk-through.
How long will my HVAC replacement take?
A straightforward change-out in a Powell single-family home normally takes one full workday (about 8–10 hours). If the air handler is in a tight attic, or if we’re replacing ducts, adding zoning, or upgrading the electrical panel, the project can extend to two or three days. We coordinate city permits in advance and schedule the required inspection the next business day. When extended downtime is unavoidable, we can provide temporary space heaters or portable AC units at no charge.
Are rebates or financing available for a new HVAC system?
Yes. As of 2023–24 you can claim up to $2,000 federal tax credit (IRC 25C) on qualifying high-efficiency heat pumps and furnaces. AEP Ohio and Columbia Gas often offer $100–$700 utility rebates, and manufacturers run seasonal promotions worth up to $1,600. We partner with Synchrony and GoodLeap to offer 0% APR for 12–18 months or low-interest plans up to 60 months. Our office completes all rebate paperwork and submits it on your behalf.
How do I know it’s time to replace instead of repair?
Consider replacement when: (1) the system is 12–15 years old; (2) it uses R-22 refrigerant, now discontinued; (3) repair costs exceed 30% of a new system price; (4) energy bills keep climbing even after maintenance; (5) you experience uneven rooms, excessive humidity, or poor air quality; or (6) multiple major components—compressor, heat exchanger, blower motor—are failing. Our NATE-certified techs will give you a clear repair-vs-replace cost analysis before you decide.
What kind of warranty and post-installation support do you provide?
Every system we install comes with a 10-year manufacturer parts warranty once you register the equipment—our staff handles the registration. We include a 2-year workmanship warranty covering any installation-related issues, plus a complimentary tune-up in the first year. Optional extended labor coverage up to 10 years is available. Customers who enroll in our Comfort Club get bi-annual maintenance visits, priority scheduling, and 15% off future repairs, and our emergency service is available 24/7 all year.